Lead Store Associate - job 10 of 19

As a Lead Store Associate at Curaleaf, your main responsibilities include providing exceptional customer service, training and coaching team members, overseeing daily operations, managing cash handling and inventory, and driving sales through strategic planning. You’ll act as a leader, fostering an energetic environment on the sales floor, and ensuring all store operations adhere to Curaleaf's high standards.

To qualify for the Lead Store Associate position at Curaleaf, you'll need at least one year of retail leadership or supervisory experience. Strong communication and coaching skills are essential, along with a flexible schedule that allows for nights, weekends, and holidays. Previous experience in the cannabis industry is beneficial but not mandatory.

The work environment for a Lead Store Associate at Curaleaf is professional yet dynamic, located in a retail setting. You’ll frequently utilize standard office equipment, and you should be prepared to manage multiple tasks in a fast-paced atmosphere. With potential exposure to allergens like pollen and plant pathogens, adaptability and a high-stress tolerance are important.

Curaleaf offers a variety of benefits for Lead Store Associates, including competitive pay and benefits packages such as health, dental, and vision insurance, generous PTO, a 401(K) retirement plan, and employee referral bonuses. You also have the chance to participate in community involvement initiatives, reflecting Curaleaf's core values and commitment to social responsibility.

To prepare for an interview for the Lead Store Associate position at Curaleaf, familiarize yourself with the company's mission, values, and products. Consider how your past experiences align with the key responsibilities of the role, and be ready to discuss examples of your leadership and customer service skills. Being able to articulate your commitment to compliance and quality will demonstrate your alignment with Curaleaf’s standards.

In the role of a Lead Store Associate, handling a difficult customer could involve actively listening to their concerns, addressing the issue empathetically, and offering a resolution that aligns with company policies. It's important to remain calm and professional while also communicating effectively with team members to ensure a consistent guest experience.

Certainly! I would discuss a time when I took the initiative to provide one-on-one coaching to a new team member, breaking down each aspect of their role into manageable segments. I would emphasize the importance of feedback and how I regularly checked in to ensure they felt supported, culminating in their increased confidence and performance.

Motivating team members as a Lead Store Associate involves recognizing individual achievements, fostering a supportive work culture, and setting clear goals. I often encourage open communication and involve team members in decision-making to empower them and ensure they feel valued within the store.

I plan to drive sales and customer engagement by analyzing sales data to identify trends, implementing strategic promotions, and using in-the-moment coaching to enhance the customer experience. I would also encourage team members to build rapport with guests to strengthen customer loyalty.

For effective inventory management, I employ regular audits and track sales patterns to maintain accuracy and prevent stockouts. I also train staff to follow proper inventory procedures and stress the importance of accurate reporting to ensure operational excellence in alignment with Curaleaf’s standards.

Prioritizing tasks during a busy shift involves assessing the most critical activities that ensure customer satisfaction and store operation efficiency. I would create a list based on urgency, delegate tasks to team members effectively, and remain flexible to address any unforeseen challenges.

My approach to ensuring compliance with state regulations includes staying informed about current laws, regularly training team members on compliance policies, and performing routine checks of our operational procedures. Communication with the management team is essential to address any compliance issues proactively.

To manage team conflicts, I prioritize open communication by facilitating a discussion between the involved parties. My goal is to understand each perspective, mediate the conversation to find common ground, and provide constructive feedback to help both team members resolve their differences and improve collaboration moving forward.

To improve customer service, I would gather feedback from customers and staff to identify areas for growth. Implementing staff training programs focused on customer interaction, setting service standards, and regularly reviewing guest feedback would ensure we foster a customer-centric culture.

In a fast-paced retail environment, I handle pressure by maintaining a positive attitude and focusing on solutions. I prioritize tasks to stay organized and ensure effective communication with my team. Practicing mindfulness techniques also helps me remain composed, which in turn helps to create a calm atmosphere on the sales floor.