Job details

Curriculum Writer/SME - AI/Customer Service

Job Description

AI in Customer Service Curriculum Writer/Subject Matter Expert (Contract)

Who We Are

Thinkful is a new type of school that brings high-growth tech careers to ambitious people everywhere. We provide 1-on-1 learning through our network of industry experts, hiring partners, and online platform to deliver a structured and flexible education. Thinkful offers programs in web development, data science, data analytics, UX design, and project management.

Job Description

We are looking for an AI/Customer Service subject matter expert/curriculum writer to join us in creating curriculum content on AI in Customer Service. In this role, you will work with an Instructional Designer – and harness the ChatGPT AI tool – to create an online AI in Customer Service program for adult learners.

Responsibilities

Work with Instructional Designers, other subject-matter experts, and AI to create an online introductory-level AI in Customer Service program
Use ChatGPT to create:
- Learning objectives
- Lesson content
- Formative and summative assessments
- Video scripts for supplemental videos
- Visual assets (images, diagrams, charts)
Use your AI and Customer Service expertise to review and edit ChatGPT outputs to ensure accuracy, style, and tone, and identify missing or out-of-scope information
Peer review content
Iterate on deliverables based on feedback
Consistently complete tasks on time to support our program launch roadmap

Requirements

3+ years of industry experience in Artificial Intelligence
3+ years of industry experience in Customer Service
Demonstrated subject matter expert in the following:
- SaaS
- ERP
- Data Analysis/Sentiment Analysis
- ChatGPT
- Neutral Networks and Deep Learning
- Rasa, ManyChat, Google Dialogueflow, etc
- Customer Data Analysis
- Machine Learning
Previous experience developing curriculum in AI, Customer Service, Data Engineers, or other technical areas
Ability to collaborate well with others
Excellent ability to write about complicated concepts in a simplified way, and can appropriately scaffold content for beginners
Strong editorial ability to improve the writing, clarity, and accuracy of content
Enthusiasm for using AI to create educational content
Comfort with 100% remote work
Demonstrated experience using Microsoft tools (i.e., Word, PowerPoint, and Excel)
Ideally available 30-40 hours per week

Ideal Skills

Experience in Instructional Design, teaching, or tutoring
Experience using ChatGPT to get a desired output
Experience creating charts, infographics, or diagrams to convey complex ideas or concepts
Experience scripting and recording demo videos to convey complex ideas or concepts
Experience with Adult Learning Theories

Compensation and Benefits

$50-$70 per hour, depending on experience
Contract position with a collaborative team
Ability to work remotely with flexible hours
Access to all available course curriculum for personal use
Membership of a global community of over 500 Software Engineers, Developers, and Data Scientists and techies who, like you, want to keep their skills sharp and help learners break into the industry.
United States Remote: This is a remote position which may be performed anywhere in the United States except for within the state of Colorado.

The pay range for this position is $50-$70/hour .The actual pay will vary based on geographic location, job requirements, professional experience, and other factors.

In addition, Chegg offers a comprehensive benefits plan for eligible employees, including medical, dental, vision, life and supplemental life insurance, short-and long-term disability, mental health support, parental leave, paid time off, volunteer time off, paid holidays, 401(k) with matching contributions, Flexible Spending Account (FSA) and Health Savings Account (H.S.A.) options, an Employee Stock Purchase Plan, an Employee Referral Program, Tuition Reimbursement, and other benefits found at:

Benefits - Chegg

Why do we exist?

Students are working harder than ever before to stabilize their future. Our recent research study called

State of the Student

shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.

Video Shorts

Life at Chegg:

http://youtu.be/Fwf90zgaOLA

Certified Great Place to Work!:

http://reviews.greatplacetowork.com/chegg

Chegg Corporate Career Page:

https://jobs.chegg.com/

Chegg India:

http://www.cheggindia.com/

Chegg Israel:

http://www.chegg.com/about/working-at-chegg/israel/

Thinkful (a Chegg Online Learning Service):

https://www.thinkful.com/about/#careers

Chegg out our culture and benefits!

http://www.chegg.com/about/working-at-chegg/benefits/

http://techblog.chegg.com/

Chegg is an equal opportunity employer

By Chegg

Chegg puts students first. We strive to improve the overall return on investment in education by helping students learn more in less time and at a lower cost.

6 jobs

FUNDING

Series B

INDUSTRY

Internet & Web Services

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Santa Clara, CA

DATE POSTED

July 20, 2023