Job details
![Newsletter form background]()
Customer Care Agent
Overview:
Responsibilities:
Boyne Resorts is looking for friendly and enthusiastic people to join our Reservations team as a Customer Care Agent. The Customer Care Agent provides high-quality customer service while booking reservations and tee times for our three Michigan resorts: Boyne Highlands, Boyne Mountain and The Inn at Bay Harbor. This position can be a step into a Reservations Sales Agent career for the right qualified person.
Responsibilities:
As a Reservations Customer Care Agent, your typical job functions include:
- Reserving tee times for 10 Boyne Michigan golf courses
- Inputting reservations for convention bookings
- Assisting customers with questions and changes regarding their existing reservation
- Maintaining potential and current guest profile information
- Maintaining high quality of service to each and every person using proper verbiage and utilizing appropriate phone etiquette
- Posting guest deposits
- Using computerized reservation systems to make changes with hotel reservations and issue confirmations
- Providing concierge services with general knowledge of the property and surrounding area, including restaurants, entertainment, special events and general directions
- Completing other back-office duties such as working reports, assigning rooms, etc.
To perform this job successfully, an individual should have knowledge of Database software; Internet software; Spreadsheet software and Word Processing software. Knowledge of SpringerMiller, Marriott software and/or SalesForce is preferred but not required.
Pay rate (weekly): $15 per hour to start, with overtime opportunities available.
Pay rate (weekly): $15 per hour to start, with overtime opportunities available.
BOYNE Glassdoor Company Review
Stephen Kircher
3.5
BOYNE DE&I Review
No rating
CEO of BOYNE
Approve of CEO
By
BOYNE
Boyne USA appreciates people who were born to ski. The company, which operates as Boyne Resorts, operates a dozen ski resorts, including Boyne Highlands and Boyne Mountain in Michigan, Big Sky Resort in Montana, and Sugarloaf in Maine. The resorts...
2 jobs
Calculating your matching score...
INDUSTRY
TEAM SIZE
LOCATION
DATE POSTED
June 9, 2023
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
you, just ask me below!
Other jobs
Posted last year
Posted last year
Posted last year
Sign up for our weekly
newsletter of fresh jobs
ABOUT RISE
FOR COMPANIES
REMOTE JOBS & MORE
LOOKING FOR A JOB?
FIND A JOB NEAR ME
CONNECT
