Job details
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Customer Care Coordinator
Position Details
Advertising/Posting Title
Customer Care Coordinator
Diversity Statement
The University is especially interested in candidates who can contribute to the diversity and excellence of the institution. Applicants are required to include in their cover letter information about how they will further this goal.
Posting Summary
As a member of the Department Customer Support team, provide staff support in the main office of the Department of Residential Life located in Robinson Hall. Serve as one of two primary staff members at the department customer service desk. Hire and supervise student staff members. Provide support for departmental housing processes and enhance the understanding of the residential experience at UVM. Receive supervision from the Assistant Director for Operational Excellence. Please note the structure in which this position lies is likely to change by the start of the 2023-24 Academic Year. Advance the Divisional and the Department commitment to diversity and social justice by fostering an inclusive culture of student learning, personal growth, community involvement, and programming in order to develop a socially just and safe community of global citizens.
Minimum Qualifications (or equivalent combination of education and experience)
Associates degree in Business Administration or related field and one to three years of related experience to include general knowledge of personal computers and Microsoft Office (word processing, spreadsheets, and databases), and Internet applications (email, WWW) required.
Ability to work in a fast-paced work environment and prioritize competing demands required. Effective customer service skills and ability to work effectively with internal and external students and customers of diverse backgrounds required. Ability to demonstrate a commitment to diversity, social justice, and fostering a collaborative multicultural environment required.
Ability to work in a fast-paced work environment and prioritize competing demands required. Effective customer service skills and ability to work effectively with internal and external students and customers of diverse backgrounds required. Ability to demonstrate a commitment to diversity, social justice, and fostering a collaborative multicultural environment required.
Desirable Qualifications
Other Information
Special Conditions
External candidates must complete a 4-month probationary period, A probationary period may be required for current UVM employees, Non-standard work hours required, Bargaining unit position, Occasional overtime/weekend hours required, Background Check required for this position
FLSA
Non-Exempt
Payband Max (Represents full-time (12 months, 1.0 FTE) equivalent salary. Must be prorated for jobs less than 12 months or 1.0FTE (Salary/12 x # of months x FTE))
28.63
Payband Min (Represents full-time (12 months, 1.0 FTE) equivalent salary. Must be prorated for jobs less than 12 months or 1.0FTE (Salary/12 x # of months x FTE))
16.84
Staff Hiring Band
Hiring salary budgeted at mid to high end of pay band
Union Position
Yes, UVMSU ($20 minimum hourly rate)
Posting Details
Position will be posted for a minimum of one week, after which it is subject to removal without notice.
Job Open Date
06/20/2023
Job Close Date (Jobs close at 11:59 PM EST.)
Open Until Filled
No
Position Information
Position Title
Office/Prgm Support Generalist
Posting Number
S4422PO
Department
Residential Life/30452
Position Number
002122
Employee FTE
1.0
Employee Term
12
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- American Alliance of Museums
- American Association for Affirmative Action
- Burlington Free Press
- Rutland Herald
- CareerBuilder
- St. Albans Messenger
- Chronicle of Higher Education
- Community Organization (Please specify below)
- Consortium of Higher Ed LGBT Resource Professionals
- Craig's List
- Department of Labor
- BostonWorks
- Diverse Issues in Higher Education
- DiversityDB
- Diversity, Inc.
- Glassdoor
- HBCU
- Job Central
- HERC
- HigherEdJobs
- Hispanic Outlook
- Indeed
- Inside Higher Ed
- Job Fair
- JobsinvT
- LatPro
- Listserv (Please specify below)
- Monster
- NAFSA: Association of International Educators
- NCAA Job Market
- NEACAC
- PoliceOne
- Seven Days
- Trade Show/Conference (Please specify below)
- UVM Catamount Job Link
- UVM Employee (Please specify below)
- UVM Employment Web Site
- Vermont JobLink
- SHRM
- Vermont Library Association
- CUPA
- Women in Higher Education
- Workplace Diversity
- NACUBO
- Zip Recruiter
- Other (Please specify below)
- * Please specify here where applicable. Enter "NA" if not applicable.
(Open Ended Question)
Documents Needed to Apply
Required Documents
- Resume
- Cover Letter/Letter of Application
©2019 The University of Vermont – Burlington, VT 05405 – (802) 656-3131
The University of Vermont goes by UVM, which stands for the Latin phrase Universitas Viridis Montis, or University of the Green Mountains. It offers 100 undergraduate majors as well as more than 50 master's programs and 20 doctoral programs. UVM h...
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July 22, 2023
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