Customer Care Specialist 2 – Remote – ARIZONA

• Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers

• Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone/email and/or chat contacts

• Provide Customers with critical service and product information, ensuring customer satisfaction

• Process orders and enter data into order entry system

• Track customer packages

• Other duties as assigned

You own this if you have…

• 6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)

• The ability to meet the Nordstrom and Nordstrom Customer CARE Work from Home Guidelines and expectations

• Excellent communication skills

• The ability to work in a fast-paced environment and demonstrate a high sense of urgency

• Understanding of computer systems and troubleshooting issues with minimal assistance

• Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times

• A quiet, distraction free, secure home workspace

• The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership

• Wired, high-speed Internet, Modem or Router w/ Ethernet Port – Thin client must connect directly (No Satellite Internet or Wi-Fi)