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Customer Experience Associate - job 2 of 2
Melio is seeking enthusiastic Customer Experience Associates who are passionate about helping customers, especially small businesses. This role involves brand-building and turning every customer interaction into a moment that enhances the Melio brand.
Skills
- Customer service experience
- Clear communication
- Multi-tasking in support
- Problem-solving skills
- Experience with Zendesk
Responsibilities
- Provide outstanding support experiences to customers
- Switch between communication channels as needed
- Resolve customer issues efficiently
- Collaborate with internal teams
- Document customer support interactions
Education
- High school diploma or equivalent
- Bachelor's degree preferred
Benefits
- Competitive compensation packages
- 100% coverage for medical, dental, and vision plans
- 401K matching and stock options
- Holistic wellness support
- Generous time off policy
- Food perks including fully stocked kitchen
To read the complete job description, please click on the ‘Apply’ button
Melio Glassdoor Company Review
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By
Melio
Our mission is to keep small business in business. When we started Melio, we wanted to build more than an efficient Accounts Payable tool.
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BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Learning & Development
401K Matching
Paid Time-Off
Pet Friendly
Some Meals Provided
Snacks
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$61,000/yr - $65,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
September 26, 2023
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