Job details

Customer Experience Guide - job 1 of 2

DriveTime is the largest privately-owned used car sales and finance company in the country. Headquartered in Tempe, Arizona, we have more than 140+ dealerships, 4 operations centers, and 16 reconditioning centers across the nation. Our 4,000+ employees are focused on getting the right customer in the right car, at the right terms. With over 25 years of industry experience and our dedication to streamlining the purchase process, we're redefining what it means to buy and finance a used car.

That’s Nice, But What’s the Job?

As a Customer Experience Guide you will use a team-based approach to ensure a one-of-a-kind sales experience for our customers, helping them navigate the path to vehicle ownership at the dealership. You will accomplish this goal by building relationships and providing outstanding service to our customers throughout the car sale process.

What are the Responsibilities?

Connecting and building partnerships with customers who have expressed interest in purchasing a vehicle with DriveTime.
Working out financing options for the customer, using our no-haggle sales and finance approach, while working with the team to meet the store’s monthly budget.
Being fully involved in both sales and customer service activities at the dealership.
Partnering with other Customer Experience Guides and leadership to delegate shared tasks and responsibilities, meeting customer and company needs.
Understanding and implementing all administrative responsibilities including deal documentation and cash handling.
Achieving Certification of Keyholder and executing duties accordingly.

What About the Perks?

Base Salary: $50,000 base salary so you can focus on your customer’s experience without the pressure to make the sale
Monthly Bonus Potential: This position offers an opportunity to earn extra money every month based on achieving team goals
Medical, Dental, and Vision: DriveTime pays most of your premiums to keep the cost as low as possible for our employees
Tuition Reimbursement: We encourage growth and development in all aspects of your career
Paid Time Off: 16 days of PTO annually plus an additional 8 paid holidays
Additional Benefits: 401(k), company-paid life insurance, short and long-term disability
Wellness Program: We encourage employees to be the best version of themselves with many exciting program options

What makes a successful DriveTime employee?

Excellent communication skills: The ability to talk and write with confidence and competence for a wide variety of audiences
Agile in a fast-paced environment: We move, and we move quickly. Thriving in an environment that never stops, is a must
Plays well with others: You will be working in a high-functioning team environment. We work together to win together
Goal-oriented: We are looking for someone that is enthusiastic and passionate about meeting the team goals
Management material: We are looking for someone that can lead, manage, and grow within our organization

What are the Job Requirements?

High School diploma is required; a post-secondary degree is preferred.
Ability to pass a drug test and criminal background check.
Valid driver's license with a decent driving record for the previous 3 years.
5+ years of sales or customer service experience; management experience preferred.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

Hiring is contingent upon successful completion of our background check and drug screen process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.