Customer Onboarding Specialist (UK Market)

We created Amenitiz because we believe technology is the key to making success and profitability accessible to every hotelier in the world - whether they are in the heart of Paris or the Uyuni Salt Flats in Bolivia.

Our mission is to build an all-in-one platform to help owners manage and grow their properties by making attracting guests, handling bookings, and crafting exceptional experiences, simple and easy.

Growing over 4x in 2020 and backed by some of Europe’s leading investors, Amenitiz is one of the fastest-growing companies in the Hospitech world. 2’800 properties all over the globe are using Amenitiz daily to develop their business, and we’re looking forward to helping 10’000 by the end of 2022.

About the role:

One of the most challenging goals at Amenitiz is to keep our clients happy throughout their journey with us. You will be in charge of our customer’s success using our product, you're on the company's front line, and you will be a reflection of the level of service we give our clients.

You will be responsible for helping our clients achieve a better understanding of the product, solving any problems they might have, and linking up with the product team to make sure we always exceed expectations.

As a Customer Onboarding Specialist at Amenitiz you will:

• Be part of an amazing team of people, working closely with your team leader, and delivering the best service possible to hoteliers and property owners.
• Have a direct impact on our customer satisfaction, product adoption, and customer lifetime value.
• Ensure clients know how to use Amenitiz and help them become product experts themselves.
• Build robust relationships with our customers to limit the churn rate.
• Provide our customers with any extra advice requested, always looking to go the extra mile!

About you:

• You have outstanding communication skills, both spoken and written in English
• You have at least some previous experience in a customer-facing role, handling direct communications via chat, phone, and email.
• You have strong customer orientation and the ability to adapt to each client to provide a personalized experience.
• Empathy is one of your strongest skills, you are able to put yourself in the customer's shoes and actively handle their requests.
• Excellent organization and coordination skills, you are a natural problem solver and are not afraid to think outside the box for solutions.

Why Amenitiz?:

• We're confident that we have one of the best teams in Barcelona full of international and dynamic people!
• One of the hottest start-ups in Barcelona, according to WIRED https://www.wired.co.uk/articl...
• The key moment to join in terms of growth and opportunities
• Fast-growing / learning environment, with strong entrepreneurial and team spirit
• Young and international environment (20+ nationalities)
• Our beautiful and spacious office is located right in the heart of Barcelona (Via Laietana)
• NooS https://noos.global/en