Head of Customer Success

We created Amenitiz because we believe technology is the key to making success and profitability accessible to every hotelier in the world - whether they are in the heart of Paris or the Uyuni Salt Flats in Bolivia.
Our vision is to bring knowledge and innovation to every hotelier in the world, helping them focus on what matters most: their guest.

We’ve built an all-in-one platform that provides our customers with everything they need to attract guests, handle bookings and craft exceptional guest experiences in a simple and easy way. Our features in one centralized tool, plus a world-class customer support team to serve our customers in their native language, make them love us. Starting 2022 with +120 team members and growing up to 350 by the end of the year, we are committed to building a world-class team in Barcelona by recruiting diverse and passionate talents who want to work as a team and have an impact.

Backed by some of Europe’s leading investors, Amenitiz is one of the fastest-growing companies in the Hospitech world. Over 4'000 properties all over the globe are using Amenitiz daily to develop their business, and we’re looking forward to helping 10'000 by the end of 2022.

About the role

Here at Amenitiz, we're growing (really) fast. We’re grown the team x4 in 2 years. We’ve also onboarded thousands of clients onto our platform. And we’re just getting started.

We're looking for a Head of Customer Success who will lead our customer-facing teams to new heights, focusing on great customer outcomes and commercial success.

Your mission will be to take our team of 60 to 120 this year, optimising as you go. You’ll work with the Operations and Knowledge teams to bring more automation to the processes, but never give up our human touches.

Your tasks will be mainly focused on:

• Team building and leadership;
• Customer satisfaction and retention;
• Departmental strategy, including forecasting and longer term vision;
• Reporting, budgets & insights;
• Commercial optimisation, including introducing upsell opportunities;
• Introducing outsourcing where appropriate, to keep our team lean and focused;

About you

• 3+ years in a leadership role, preferably in Customer Success;
• 5+ years of experience managing people, and some experience managing managers.
• You are an able communicator and you are not afraid to undertake important challenges;
• You have taken an executional team and you made it strategic;
• There is a business on your CV that could not have been possible without you!
• You have a track record of turning people into leaders;
• People who worked with you rave about it!
• You’re as comfortable working with numbers as you are with people;
• You thrive in a fast paced environment;
• You have excellent verbal and written communication skills in English, a second European language is a plus;

Why Amenitiz?

Some of the best people in Barcelona!

We're confident that we have one of the best teams in Barcelona full of international (20+ nationalities ) and dynamic people!

A great career opportunity!

We're one of the fastest-growing SaaS start-ups in Barcelona, building the foundations of tomorrow; It's the perfect moment to join us if you're looking for growth and opportunities!

Employee Stock Options

Take ownership and have an impact! We provide equity to every member of the Ameniteam

An awesome vibe!

We have beautiful offices right in the heart of Barcelona, and Killian, our office manager, has many tricks up his sleeves to bring smiles to the team (especially if you like crêpes !).

Millions of ways to have an impact!

From helping our clients succeed, to helping your co-worker bring their best or champion causes that are important to you, we're always looking to leave the world a little better than when we found it!

Private health insurance

We provide every employee with private health insurance with amazing 24/7coverage!