Product Researcher

We created Amenitiz because we believe technology is the key to making success and profitability accessible to every hotelier in the world - whether they are in the heart of Paris or the Uyuni Salt Flats in Bolivia.
Our vision is to bring knowledge and innovation to every hotelier in the world, helping them focus on what matters most: their guest.

We’ve built an all-in-one platform that provides our customers with everything they need to attract guests, handle bookings and craft exceptional guest experiences in a simple and easy way. Our features in one centralized tool, plus a world-class customer support team to serve our customers in their native language, make them love us. Starting 2022 with +120 team members and growing up to 350 by the end of the year, we are committed to building a world-class team in Barcelona by recruiting diverse and passionate talents who want to work as a team and have an impact.

Backed by some of Europe’s leading investors, Amenitiz is one of the fastest-growing companies in the Hospitech world. Over 4'000 properties all over the globe are using Amenitiz daily to develop their business, and we’re looking forward to helping 10'000 by the end of 2022.

About the role:

As Product researcher your mission is to enable autonomous and user-centred research across our product teams by creating a system that makes it easy to access to all users

Driven by Amenitiz' strong customer-oriented culture, you will be in charge of applying our user research practices in collaboration with other product researcher, product designers, product managers and engineers.

• You will coordinate, enable and conduct user research (quantitative & qualitative data analysis, user interviews, user tests, etc) with our Product teams
• You will facilitate the sharing of learnings across the company, analyse usability and UX pain points, and push recommendations to the Product teams to improve our customers' user experience
• You will analyse and monitor our user's jobs, problems, needs, and behaviours. You’ll work closely with other departments (customer success, sales, onboarding, marketing, etc) to have a 360° understanding of our users and customers.
• You will be part of the Product team, helping them daily to build an excellent product.

About you:

• Expertise in conducting end-to-end user research studies; planning, recruitment, execution, analysis and delivery.
• An expert’s understanding of rigour and methodological validity in research and how to get the most out of a project with tight constraints
• An ability to develop strong partnerships with PMs and Designers – to positively challenge assumptions, unpick ambiguous contexts and define problems to solve
• Expertise in a wide variety of research methodologies and an ability to apply them on problems of different size and scope; formative and summative; qualitative and quantitative; tactical and strategic
• An understanding of the Jobs to Be Done framework is preferred
• Can communicate research findings in creative and impactful ways
• Your work has had real impact and shaped the user experience of digital products and websites. You have worked on both desktop and mobile products
• A strong understanding of the psychological basis of user research.
• Ideally an MSc in Human-Computer Interaction or related degree or experience.
• You are fluent in English, both writing and speaking.

Why Amenitiz?

• We're confident that we have one of the best teams in Barcelona full of international and dynamic people!
• Our beautiful and spacious office is located right in the heart of Barcelona (Ronda de Sant Pere)
• One of the hottest start-ups in Barcelona, according to WIRED https://www.wired.co.uk/articl...
• Take ownership and have an impact! We provide equity to every member of the Ameniteam
  
• Great career development opportunities, build your career with us!
• We offer a competitive salary package
• You will receive an unlimited contract as well as our private health insurance provider, Alan
• You will be able to work from home 2 days per week and 15 days a year from anywhere
• 23 vacation days annually