Customer Quality Engineer

Gastonia, USA | Qualität, Gesundheitsmanagement & Sicherheit | Berufserfahrene(r) | Unbefristeter Vertrag | May 1, 2023

Represents the customer voice and ensures the respect of the customer specific requirements within the plant and is the interface between customers and internal other functions on quality matters

• Handles customer interface after production begins
• Organizes and supports customer´s quality-related visits and audits. In case of an audit finding, organizes the investigation, correction or corrective action and verification
• Proactively visits the customer’s site as needed or requested
• Responsible for working with the customer’s portal for quality related topics
• Monitors and reports the site-specific view of quality on the customer´s portals
• Enters all quality requested data to customer´s portal or answers the customer requests
• Advises and is the expert on the use of customer specific requirements
• Reviews and submits customer requested documentation such as requalification, data, etc.
• Discuss with customer the PPAP submission requirements in case of changes due to Technical Change Management (TCM) and coordinates the customer PPAP submission
• Manages the deviation process with the customer
• In case of an internal product non-conformance steers the evaluation of the nonconformity based on defined and agreed customer specifications
• In case of a customer complaint (0 km and field) initiates the problem-solving process with the relevant team. In cases of a formal complaint, reviews and submits the required documentation to the customer and ensures timeliness of submission based on customer’s expectation
• In case of field complaints, enters the field data into SAP WM, negotiates technical factor, and rejects claims and initiates Alerts as appropriate
• Actively participates in continuous improvement /corrective action activities of quality related processes and ensures the right application of Quality tools and expertise
• Has the authority and the responsibility to stop any process or product delivery in case of a serious non-conformance of customer expectations, safety or environmental risks, etc.
• Other duties as assigned

Internal & External Working Relationships

• Customer Research and Development, Production, Industrial Engineering, Production Quality, Supplier Quality, Sales, Purchasing, Logistics, MMS coordinator

Education

• University degree (Bachelor or Master) in Engineering or other related Technical field

Experience

• At least 3 years of experience in Quality, Manufacturing or Production functions in the relevant industry
• Expertise in Quality Management Systems, Problem Solving, FMEA, PPAP and Statistics
• Ability to interpret drawings and requirements for ensuring the adherence to agreed Quality parameters
• Fluent in written and oral local language and English communications
• Ability to use Microsoft Office tools and SAP
• Experience of Process & System Audits
• Strong communication skills