Customer Sales & Service Representative I - job 1 of 2

Customer Sales & Service Rep I, Customer Sales

$1,000 Sign on Bonus to join a great team!

The first 90 days will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office. We offer stability, career growth and excellent benefits including:

• $1000 Sign-On Bonus!
  
• Paid on the job training and opportunity to promote!
  
• Company provided equipment!
  
• Full-time with Medical, Dental, Vision!
  
• Paid vacation, paid holidays and paid flex PTO!
• 401K with company match of 50% on first 6% of contributions!
• Tuition reimbursement!
• Pay increases through self-guided study
• Shift differential pay increase for evening shifts!
• Monthly commission potential!
• Bi-weekly performance bonus opportunity!
• Generous employee discount on services!

General Responsibilities:
Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments.

Specific Responsibilities:

• Interact with customers by telephone, as well as e-mail, mail and fax.
• Answer customer inquiries and solve problems regarding billing, services, and products.
• Assess customer needs and interests in order to present Mediacom products and services.
• Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
• Exceed or maintain minimum sales ,quality and productivity standards.
• Demonstrate courtesy and patience in customer relations.
• Troubleshoot basic service issues and schedule on site service calls when necessary.
• Receive and process customer payments.

Preferred Skills/Experience:

• Entry level; 1-2 years prior work experience in customer facing or technical role preferred.
• High school diploma required, Associates/Bachelors Degree preferred.
• Effective communication skills.
• Data entry and computer experience.
• Ability to work evenings, weekends and holidays.
• Ability to work overtime when needed.
• Ability to sit for extended periods of time.

Keywords: Customer Service, Call Center

EOE m/f/d/v

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