Customer Service Agents

Customer Service Agents

The George Mason University Freedom Aquatic and Fitness Center, located on the Science and Technology campus in Manassas, VA, is seeking positive, customer-focused individuals to join our team as Customer Service Agents. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason’s academic and culturally inclusive environment.

Responsibilities:

Customer Service Agents are expected to greet and check-in members, be knowledgeable of and proficient in explaining and processing membership and program registration requests, scheduling classes and swim-lane reservations, along with on-site childcare scheduling/check-in, and be familiar with and communicate effectively about every other department and function at the Freedom Center in order to direct members and guests to those who can answer their questions more completely if there’s additional interest.

Available Shifts (Days/Times):

Position 1: Mondays, Wednesdays and Fridays (4:45am – 10am)

Position 2: Various weekday evening shifts (typically starting at 4pm or 6pm, and ending at 8pm, or 9pm, or 10pm)

Position 3: Weekend shifts (various hours on Saturdays, 8am-8pm; various hours on Sundays, 8am-6pm)

Required Qualifications:

Preferred Qualifications:

This position is subject to a criminal background investigation including a credit check. Employment is contingent upon the successful completion of this process.

For full consideration, applicants must apply for position number WG1GMU at http://jobs.gmu.edu/; complete and submit the online application, and upload a resume.