Customer Service Call Center Representative

Join our AAA Ohio Emergency Roadside Team!
Call Center Opportunity on-site at our Independence, Ohio office!

• Starting at $18.00 per hour (plus weekend shift differential of 10% = $19.80 per hour)
• Bilingual : fluent in Spanish an additional $1.00 increase to salary (fluency test provided)
• Full Time : 40 hours per week (mandatory Saturday, Sunday, and Holidays)
• Cover/Swing Shift Hours: start times range between 1pm - 2:30pm
• Paid Training: starts August 24, 2023 for 7 weeks (training will be an 8-hour shift starting at 10am)

We are looking for Emergency Roadside Specialists to process requests for roadside assistance as part of our fast-paced, member service organization, demonstrating concern for member safety and effectively diffusing high tension situations.

We are hiring for the call center located at 5700 Brecksville Road, Independence, Ohio 44131. You will have approximately 7 weeks of paid training to prepare you to provide legendary service to our members!

Qualifications:

• Successful candidates in the role possess resiliency in diffusing high stress situations.
• Ability to provide excellent customer service to 100+ member calls a day.
• You’ll need a passion for helping people, and the desire to exceed member expectations in a structured, goal-oriented environment.
• Excellent written, verbal, and computer skills provide success.
• Requires 1 year of previous customer service experience. Call Center experience is preferred, but not mandatory.
• High School diploma, GED or equivalent along with the successful completion of background and drug screening mandatory.

Benefits:

• Extraordinary medical/dental/vision/life benefits
• 401(k) Savings plan with company match

AAA East Central is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states and 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition and long-standing reputation since 1902, we encourage you to learn more about our legendary service.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.

AAA is an Equal Opportunity Employer

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person