Customer Service Center Specialist II

BayCare is currently in search of our newest Team Member who is passionate about providing outstanding customer service to our community. We are looking for an individual seeking a career opportunity with one of the largest employers within the Tampa Bay area.

Responsibilities:

• The Customer Service Center Specialist II is responsible for both administrative and system marketing support
• Serves as the initial point of contact for all BayCare Health System marketing activities, physician referral efforts, and social media.
• In addition to the responsibilities of a Customer Service Specialist I, this position will handle the daily customer service management of a variety of social media sites (Twitter, Facebook, etc.) for multiple brands and is responsible for responding to customer complaints through these channels as well as all others (i.e., phone, live chat, SMS texting, and email).

Required specific skills:

• Experience working with and managing social media platforms (Facebook, Twitter, Instagram, Yelp, etc.)
• Critical thinking skills
• Active listening/verbal and written communication skills
• Ability to multi-task between systems while communicating with the customer and documenting the account within the appropriate database
• MS Office (Word, Outlook, Excel)
• Ability to handle escalated concerns to resolve issues with professionalism and patience
• Ability to grasp operational concepts/objectives and follow routing procedures using appropriate judgment
• Able to type 40-45 WPM <2 errors.
• The ability to work with all social media platforms.

Preferred specific skills:

• Experience using Hootsuite or other social media monitoring tools a plus
• Knowledge of health care and/or managed care industry.

Preferred education:

• Bachelor's

Education

Experience

Specific Skills