Customer Service Coordinator

WHO WE ARE

Infinity Global is the premier provider of branded packaging and product for the luxury segment, specializing in global sourcing and logistical solutions for premium retail and specialty brands. We believe in building intimate customer relationships by providing the highest level of service and quality to our customers. Our employees are energetic problem-solvers who know how to work hard and have fun. Our open floor plan facilitates a lively working environment where team work and individual contributions are highly valued.

At Infinity Global, we are committed to developing our employees while helping them achieve their career goals. When possible, we prefer to promote from within and have a strong desire to see our employees succeed. We seek candidates who are enthusiastic, hardworking, team-oriented, and motivated to solve complex problems.

POSITION SUMMARY

The Customer Service Coordinator assists account teams and customer retail locations to ensure accurate and timely completion of the sales order process. This role also serves as a contact for customer service-related inquiries regarding designated accounts and assists the Account Team in daily operations.

KEY RESPONSIBILITIES

• Process transactions, including sales orders, returns, and cancellations using internal ERP software
• Provide exceptional customer service by answering customer inquiries quickly and correctly
• Create and provide order acknowledgements to customers
• Communicate and coordinate with other departments, 3PLs, and customers to ensure effective and timely processing, delivery, and invoicing of orders
• Analyze customer inquiries, research solutions, if necessary, and provide suggestions for resolution to the Account Manager
• Collaborate with the Account Team to monitor and manage inventory
• Approve and release sales orders for warehouse fulfillment and prepare shipping documents
• Maintain a thorough understanding of designated accounts, including product knowledge, in order to make effective suggestions to the Account Manager
• Prepare various account-related reports for the Account Manager to review
• Assist the Account Team with daily functions

MINIMUM QUALIFICATIONS

• Associate degree in Business or similar field or 4+ years of experience in a related role preferred
• 1-2 years of experience in high volume, fast-paced customer service role
• Proficient in MS Office applications, including PowerPoint, Excel, Outlook, and Word
• Excellent verbal and written communication skills
• Must speak, read, and write fluently English; fluency in Korean , Japanese , Chinese or other languages are highly desired
• Excellent organizational skills and ability to multitask/prioritize based on urgency
• Ability to quickly self-train on various programs, such as SharePoint, Yellowfin, and Pentaho
• Preferred experience with report generating software, such as Pentaho
• Knowledge of the metric system, multi-currency transactions, time zones, and geography

PERKS AND BENEFITS

We believe our employees are our most important asset. Infinity Global offers competitive salaries and values employees with a diversified benefits package, fun company outings, and in-office perks. Our perks and benefits include:

• Holiday leave
• Pension
• Disability insurance
• Flexible schedules
• Comprehensive training and development program