Customer Service Home Agent - Temporary

We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come join us. Because on the inside we’re all outsiders. And if it’s outside, we’re all in.

We need Temporary Customer Service Home Agents to take incoming calls from our customers while working from home. Our Home Agents place orders and answer questions with a smile and with an unwavering intent to delight our customers.

Home Office locations must be in Maine.

Starting pay is $16/hr or more.

2nd shift will earn an extra $1 from 6PM through 6AM!

L.L.Bean Home Agents within two hours of Freeport must be able to attend a 1-hour equipment training onsite in Freeport.

This season, our Phone Representatives are required to have the following availability:

Interview Requirements:

A PC or laptop with a webcam. An internet connection - see specifications below.

Interviews, onboarding, and training are conducted over a TEAMS video call. (similar to Zoom). Part of the interview is a computer skills assessment that is observed. Qualified candidates are asked to schedule their own interview and receive a TEAMS link in advance of the interview.

If you are hired, and your home office location is within 2 hours of Freeport, you must also be able to get to our Freeport Campus so you can attend a one-hour, onsite instructional session and be issued a phone/headset for Customer Service calls along with important instructions. L.L.Bean has employee health and safety in mind and will provide a safe experience for you and for us.

Once you are set up, virtual, web-based training classes are scheduled separately. Again, a web camera is required.

The L.L.Bean Home Agency program requires you to have the following in your proposed home office - you will be asked to send photos of your home office set up for approval.

A computer and Internet Service that meet all system requirements listed below. NOTE: there are no exceptions:

Operating System:

Windows or Mac only. Chromebooks/Chromium and other Operating systems are not compatible.

Broadband Internet

Minimum acceptable speeds are below. A faster service provides a better experience.

Modem/Router

L.L.Bean Home Agents must have an existing phone (Cell phone or existing landline in the event of an emergency).

Workspace requirements:

Home Office must be in Maine.

A separate workspace in the house that is quiet and free from noise/distraction because:

L.L.Bean supplies:

All L.L.Bean Home Agent Reps must demonstrate the L.L.Bean values of service, perseverance, respect, integrity, a love of the outdoors, healthy living, and a customer service orientation.

We understand that it is everyone’s responsibility to create and foster an inclusive environment where everyone can be themselves at work and make it easy for others to do the same.

The successful candidate must also possess an ability to learn new systems quickly, and be motivated to help L.L.Bean maintain our stellar Brand reputation.

Perks – Temporary employees can

Health and Safety Requirements

Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions, or at-risk behaviors to leadership, and conducting work in a safe manner.

If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan. Because, when it comes to the outside—we’re all in. Visit to learn more.

Being outside brings out the best in us, no matter where we come from or what we believe. At L.L.Bean, we value individual differences and encourage our co-workers to be themselves – because the uniqueness of each individual makes L.L.Bean better.