Overview:
At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training needed to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.
Apply in minutes from your mobile phone!
Responsibilities:
Let us start with the perks!!!
-
$35K/ Annually
-
Comprehensive benefits package including medical, dental, vision
-
Telemed Services
-
Company paid life & AD&D insurance
-
401(k) plan with company match up to 6% $$
-
Employee stock purchase plan $$
-
Paid Time off $$
-
Holiday Pay $$
-
Pet Insurance
-
Employee discounts
-
Tuition reimbursement $$
-
Dependent scholarship awards
-
Master CSR Program
-
A friendly work environment
-
Employee referral bonuses - Get Paid for your Referals!!! $$
-
The opportunity for professional growth and respect that comes from working for an industry leader
As a HomeTeam Customer Service Representative, you can expect to:
-
Assist customers with questions, scheduling, billing, and resolve issues.
-
Be part of a fun team committed to serving others.
-
Enter service-related notes in system software
-
Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
-
Validate technician paperwork for completeness and accuracy
-
Properly follow HomeTeam Pest Defense telephone etiquette procedures
-
Collect and reconcile payments
Why HomeTeam?
-
HomeTeam is the #1 pest management company to homebuilders
-
Currently performs more the 2,000,000 services a year
-
The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction
-
Pest Management Industry is growing and is a recession resistant line of business
-
HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA.
Qualifications:
Minimum Requirements:
- Must have 1 year of previous customer service experience
-
Entry level customer service skill and technique
-
Basic / entry level understanding of computers
-
Entry level skill on use of company telephone features and how to use them
-
Must be 18 years or older with a high school diploma or GED
-
Must successfully pass background and drug screening
Physical Demands / Working Environment:
-
Candidates must meet physical job requirements and safely perform the job duties with or without accommodation
HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer