Customer Service Rep 3

Join Our Team

In 2022, the Atlanta Journal-Constitution named Primerica one of the best places to work for the ninth consecutive year. Also in 2022, Primerica was named one of the Best Employers for Diversity by Forbes for the second consecutive year. Forbes also named Primerica as one of America’s best Insurance companies for 2022. Primerica ranks 6th among 25 companies included in the Term Life Insurance category. Over the past seven years Primerica has consistently been voted Best Employer by Gwinnett Magazine in its special "Best of Gwinnett" winner editions. Primerica is a great place to work! Join our team to experience what it’s like to work at “one of the best places to work in the metro Atlanta”.

About this Position

Responsibilities & Qualifications

Job Description

The CSR3 is proficient in answering telephone and written inquiries from clients and agents for multiple skillsets and performing research and solving problems as authorized. The CSR3 is able to offer solutions to problems that fall outside of set guidelines.

Knowledge Skills and Abilities:

Mental Demands (not only learned mental skills, but also conditions that call for mental discipline)

Physical Demands (both physical actions that may be required to perform a task and the physical environment in which the task is performed)

Equipment (all equipment and special materials needed to perform the task)

If working remote:

Essential Functions

Answers advanced telephone or inquiries from clients and agents for multiple skillsets

1.1Identifies callers' concerns by asking probing questions

1.2Responds to callers in a concise and courteous manner

1.3Maintains positive and helpful relationship with client or agent as a means of projecting Primerica’s quality image and achieving satisfaction

1.4Provides caller with complete and accurate information using the department manual, training sessions and system as sources of information

1.5Recognizes priority situations and understands when and how to notify appropriate parties

1.6Performs all corrections, identified during call, which fall within responsibility limits

1.7Forwards corrections outside responsibility limits to appropriate party for further processing or approval

Takes ownership in identifying resolving needs of callers

Focus on one call resolutions

Solves problems and analyzes possible solutions using experience, judgment and precedents

Works under limited supervision Protects the company’s authority to do business by complying with legal and ethical standards, policies and procedures.

FLSA status:
This position is exempt (not eligible for overtime pay):

Our Benefits:

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.