Customer Service Rep I

The position provides support to customer accounts, ensuring satisfaction by addressing customer support needs and requirements. Responsible for the logistical processing of customer orders, including coordination with vendors, customer service representatives, billing representatives, warehouse operations and shipping & receiving teams.

The Customer Service Representative provides periodic reports to customers and executes implementation of new customers as assigned. The Customer Service position works with all divisions of the company and must be able to effectively interact with any level.

KEY ACCOUNTABILITIES INCLUDE:

• Addressing day to day customer needs and requests.
• Conduct should be professional with good communication skills. Professional phone and email manner and communication skills.
• Extreme attention to detail and ability to multitask on several projects or customer requests/orders.
• Working with operations to resolve customer service issues.
• Assisting with customer billing issues.
• Ensuring vendor information is complete in the system.
• Maintains customer records by updating account information.
• Preparing shipping documents (i.e. – Labels/Compliance labels, BOL’s, etc.)
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Contributes to team effort by accomplishing related results as needed.
• Cross training as required.
• Balances team and individual responsibilities and identifies and resolves problems in a timely manner.

REQUIREMENTS:

• Ability to use Warehouse Management Systems (WMS)

• Basic proficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing and data entry skills and ability to generate routine reports.

• Ability to add, subtract, multiply and divide

• Communication skills include responding promptly and professionally to customer needs, effectively presenting information one-on-one or in small group situations and basic written correspondence.

• Balances team and individual responsibilities and identifies and resolves problems in a timely manner.

• Must be able to read, write and speak English fluently.

EDUCATION & EXPERIENCE:

Minimum

• High School Diploma or GED equivalent required
• Prior experience in customer service, warehousing, shipping and receiving a plus.

Preferred

• Bi-lingual is a plus, but not required