Customer Service Representative (International Airline Account)

#BeMore

​Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

• Handle phone-in/chat enquiries of current and prospective members.
• Identify cause of problems and recommend solutions.
• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets, and effecting changes to schedules.
• Maintain member accounts whenever there are changes in their profiles.
• Send program-related collaterals and forms.
• Advise on latest promotions and mechanics.
• Manage feedback/ complaints and liaise with backend support to resolve members’ issues.
• Involve in ad-hoc projects.
• Meet daily KPI requirement.

Who are we looking for?

• Completed at least 2 years in college.
• With at least 1 year international airline experience in a BPO setup.
• Must be familiar with the GDS system.
• Amadeus background is an advantage.
• Experience in chat or email support is also an advantage.
• Strong verbal and written English communication skills.
• Amenable to work in rotating shifts.
• Can work in Ortigas Center, Pasig City.

How to apply?

Walk-In.

See us at 21st Floor Cyberscape Gamma, Ruby Road, Ortigas Center, Pasig City from Monday to Friday, between 10 AM and 6 PM. Bring your updated resume, valid ID and and tons of awesomeness!

Online.

Send your application through Indeed and expect a call from our Talent Acquisition Team within 24-48 hours.

Job Types: Full-time, Permanent

Salary: Php24,000.00 - Php34,000.00 per month

Benefits:

• Company events
• Health insurance
• Life insurance
• Opportunities for promotion

Schedule:

• Rotational shift

Supplemental pay types:

• 13th month salary
• Performance bonus

Ability to commute/relocate:

• Ortigas Pasig: Reliably commute or planning to relocate before starting work (Required)

Experience:

• international airline or reservations: 1 year (Preferred)