Job Objective:
Manage customer inquiries, resolving complaints, and ensuring customer satisfaction. This is a fast-paced and dynamic position that requires collaboration, attention to detail, and a sense of urgency.
Responsibilities & Accountabilities:
Position Requirements:
Relationships & Roles:
The Customer Service Representative will report to the Customer Service Manager and work closely with other customer service team members, as well as with members of the sales, finance, production, and shipping departments. They will also interact with customers on a regular basis.
The Customer Service Representative will serve as the primary point of contact for customers regarding product inquiries, complaints, orders, and post-sales issues. They will work closely with multiple departments to ensure that customer needs are met. They will also be responsible for maintaining accurate customer records, processing Orders, RMA for returned goods, and providing product and service information to customers as needed. Additionally, the Customer Service Representative will be responsible for identifying and escalating issues to appropriate departments or management when necessary.
AMETEK's mission is to solve our customers' most complex challenges with differentiated technology solutions.
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