Customer Service Representative - job 2 of 2

About us

Vivint Smart Home is a large business in TECHNOLOGY_INFORMATION in Logan, UT. We are inclusive, innovative and customer-centric.

Our work environment includes:

• Casual work attire
• Growth opportunities
• Food provided

Who We Are:

Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care.

If you are career-minded with strong goals, then we want you to join our award-winning department.

Our Customer Service team continues to grow. We are looking for high-potential and quality individuals to join Vivint. Our team is obsessed with our proven customer service experience to ensure protection and peace of mind to all customers and homeowners nationwide.

Why join our team?

Purpose-driven work, competitive compensation, dynamic and fun work environment, growth and development opportunities.

Position Details:

• Paid Training: Mandatory full time training, 8:00am-4:30pm Monday - Friday
• Must be able to work in our Logan, UT office.
• Must be able to work Saturdays
• Full-Time flexible schedules – must be able to commit to your schedule for 90 days
• Starting Rate: $15.75-$16.75/hr
• We want you to grow with us! Potential to make up to $20.25/hr within your first year.
• **This job application is for multiple customer service positions.**

*Potential promotions and estimated compensation are dependent on performance and are not guaranteed.*

Essential Function/Responsibilities:

• Answer inbound calls from Vivint Smart Home customers & employees
• Understand our home automation/alarm system well enough to effectively help customers resolve concerns and extend services.
• Work with our customer billing system to receive account payments, correct errors, and make necessary adjustments to customer contract obligations.
• Be an advocate for our customers, creating peace of mind
• Provide personalized solutions
• Accurately document and update records in required systems
• Generate customer interest by outlining the value in the services & products we offer
• Build customer loyalty through exceptional customer service

What Will Make You Successful:

• Computer Savvy (Ex. 35+ WPM, ability to navigate different/new software).
• Reliability. Showing up for your customers every day.
• Thinking Critically and collaborating when you need help
• Customer Focused. We are obsessed with giving award-winning customer service and delivering peace of mind to our customers nationwide.

Company Benefits:

• 10 Paid Holidays
• Paid/Unpaid time off
• Medical/dental/vision/life coverage
• 401(k) Plan + Employer Match
• Paid Maternity, Paternity, & Adoption Leave
• Career Development and Leadership opportunities

Employee Perks:

• FREE daily meal tickets that can be used at Lee's Marketplace, Chick-Fil-A and other restaurants
• Access to our private health clinic and 24/7 Gym
• Flexible scheduling – must be able to commit to your schedule for the first 90 days
• Mental health resources, including free, professional, and confidential counseling services available 24/7.
• Employee Resource Groups: Vivint Women, Vivint EDGE, Vivint Pride, Vivint Veterans
• Employee pricing on Vivint products
• Opportunity to make a meaningful impact in the communities where you work and live with our Vivint Gives Back organization
• Discounts with various national companies and vendors
• Casual dress code

Vivint Values:

• Honesty and Integrity Come First – Do the right thing
• Customer Obsession is Our Advantage – A relentless passion to serve the customer
• Innovation is Essential – Today’s innovation is tomorrow’s lifeblood
• We Win Together – Individuals win games; teams win championships
• Exceptional is Expected – Talk is cheap; create value, not just motion
• We Give Back: Helping people is core to our DNA

FIND OUT MORE ABOUT WHAT IT'S LIKE TO WORK HERE:

• https://www.youtube.com/watch?v=d2f4KguloeU
• Vivint.com/Careers
• https://www.vivint.com/company/about-us

Vivint Smart Home is an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state and local laws. We are a drug-free environment.  We don’t conduct pre-employment drug screening; however, we do conduct random drug testing on site.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience level:

• 1 year
• No experience needed
• Under 1 year

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Morning shift
• No nights

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Logan, UT 84341: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person