Job details

Customer Service Representative

INTRODUCTION

At DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers in this global pandemic.

If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you!

WHY JOIN US?

Our purpose is to empower the world with essential innovations to thrive. We work on things that matter!

Get to know our Purpose and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.

Get to Experience a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all!

Have the Opportunity to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career. We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results.

ROLE DEFINITION

As a Customer Service Representative, you will support the sales team by performing customer service activities and account management functions. You will assist the sales team to proactively grow sales by providing outstanding service and developing client relationships and internal networks. By building successful relationships, the CSS aligns multiple internal resources and capabilities toward the goal of zero-defect customer satisfaction.

This position works on the day shift, M-F with occasional overtime and weekend work if needed.

This is a hybrid work position based at our site in Auburn Hills, MI.

RESPONSIBILITIES DESCRIPTION

Your key responsibilities will be/what you’ll do:

Responsible for multiple SAP transactions as well as the transfer of all purchase orders and other relevant information pertaining to the order into SAP
Build working relationships with commercial team partners to exceed customer expectations
Work with Asset Schedulers and other supply chain partners to assess and resolve material availability, supply issues, order management and prioritization
Engage sales team on customer issues and requests, pricing, and approvals, followed by necessary actions to resolve
Provide timely responses for all control & audit requests, including month-end order to cash processes

JOB QUALIFICATIONS

Requirements:

High school diploma or GED equivalent is required, Bachelor’s degree preferred
Minimum 5 years’ previous customer service experience with emphasis on sales to cash
Proficiency in SAP R/3 or another ERP system required
Intermediate to advanced level Microsoft Office proficiency required (including Outlook, Excel, PowerPoint, Word, and SharePoint); SalesForce.com experience is a plus

Please note that a minimum requirement for this U.S. based position is the ability to work legally in the United States; no visa sponsorship/support or relocation assistance is available for this position.

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

DuPont Glassdoor Company Review

3.9