Customer Service Representative-Call Center

TLC Associates is looking for YOU to join our team of PSR Tier 1 agents at our El Paso, Texas

You’ll find working at TLCAssociates is rewarding both financially and personally.

Think this is too good to be true? Don’t wait APPLY NOW! We’d love to have you be a part of the TLC Associates

family.

Responsibilities

· Answer incoming calls from individuals enrolled in a financial retirement account

· Gather information and assist the customer by asking questions

· Read and Converse well in English

· Type/navigate mouse while holding a conversation

· Sit for long periods of time

· Maintain compliance with various regulations associated with financial services

· Meet and exceed key performance indicators

· Listen and empathize to customers’ concerns, issues, and questions

· Resolve customers’ concerns and answer customers’ questions to your best ability

· Maintain a positive attitude and calmly respond to customers’ complaints

· Refer issues and questions to managers if necessary

· Ability to search for information on available tools/systems while holding a conversation

· Ability to meet attendance expectations

Requirements

· Proficiency working with computers

· High level of professionalism, honesty, and drive, with a passion to excel

· Verbal Communication

· Adaptability

· Active Listening

· Work ethic

· Dependability

· Problem Solving

· Understanding of Customer Satisfaction

· Personable and attentive

· Strong interpersonal skills- focus on Empathy

· Strong verbal communicator

· Comfortable working on the phone with customers

· Ability to listen to customer challenges and issues, aid towards a potential resolution

· Must pass a background check

· High school Diploma or GED required

Benefits:

• Welfare and Fringe Benefits totaling at $4.41 per hour in addition to the $15 base wage.
• Paid Holidays
• Paid Sick Time
• Opportunities for advancement and permanent placement!

Job Types: Full-time

Salary: $15.00 per hour

Schedule:

• 8 hour shift

Location: 10365 Railroad Dr. El Paso, TX 79924

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work Location: In person