Customer Service Representative / Call Center Remote - job 2 of 2

Join our AAA Northern New England Emergency Roadside Team!
Call Center Remote Opportunity!

Starting at $17.85 per ho ur (plus weekend shift differential of 10% = $19.64 per hour)

F ull Time: 40 hours per week

Cover Shift and Swing Shift Hours Available - (Start times could be from 10 am to as late as 7:30 pm) for an 8-hour shift.

Virtual On-Line Paid Training for 7 weeks: July training dates available

Applicants must live within 100 miles of Portland, ME

Bilingual- fluent in Spanish an additional $1.00 increase to salary (fluency test provided)

We are looking for Emergency Roadside Specialists to process requests for roadside assistance as part of our fast-paced, member service organization, demonstrating concern for member safety and effectively diffusing high tension situations.

You will have approximately 7 weeks of paid remote training to prepare you to provide legendary service to our members! All equipment will be provided to you prior to training.

Qualifications

Successful candidates in the role possess resiliency in diffusing high stress situations.

Ability to provide excellent customer service to 100+ member calls a day.

You must have the ability to directly connect to ISP via Ethernet (no wireless, DSL, Satellite or Hot Spots etc.) Modem/Router must be in the same room as the computer equipment. Minimum 25 mbps download; 5 mbps upload.

You’ll need a passion for helping people, and the desire to exceed member expectations in a structured, goal-oriented environment.

Excellent written, verbal, and computer skills provide success.

Requires 1 year of previous customer service experience. Call Center experience is preferred, but not mandatory.

High School diploma, GED or equivalent along with the successful completion of background and drug screening mandatory.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

AAA Northern New England is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.