Customer Service Representative

General Information:

TLC Associates is looking for professional and empathetic individuals to join our team of Patient Care Associate. As a Patient Care Associate you will represent an innovative medical company that offers nonsurgical regeneration services to individuals suffering from pain as you help individuals that are calling in to schedule appointments. TLC Associates is growing like crazy, so if you want to be part of something unique and special, you may be the next addition we need to make something that is already very good, even better. If you fit the bill below, let’s talk and see what you’ve got.

Essential Duties and Responsibilities:

• Answer inbound calls
• Answer patient questions in regards to services, prices and insurance
• Respond empathetically and politely to customer questions and concerns
• Document call appropriately in computer system
• Schedule patient for appointments and locate closest clinics
• Type/navigate mouse while holding a conversation
• Sit for long periods of time

Qualification requirements:

• High level of professionalism, honesty, and drive, with a passion to excel
• Must possess excellent reading skills. This position requires the pronunciation of various medical terms.
• Excellent communication, problem solving skills, time management, organization, and multi-tasking abilities
• Comfortable working on the phone with customers
• Ability to listen to customer challenges, concerns and issues empathetically.
• Must pass a background check and drug screen
• High school Diploma or GED required

Benefits:

• AUTOMATIC raises every 6 months
• Huge advancement opportunities
• Daily contests and prizes
• Monthly award program
• Ongoing referral bonus
• Very rewarding unlimited commission program

Company Information:

As contact center specialists, we believe that every interaction you have makes an impact on someone. It’s why we’re committed to a people-first approach at every level of our business. The result? Optimal performance and remarkable customer experiences.

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Keokuk, IA 52632: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person