Customer Service Representative

We have immediate openings for Customer Support Representatives with our client in East Providence, RI!

The Customer Support Representative is responsible for supporting client customers and field sales personnel to maximize the sale of EFD products and maintain best in class reputation through quality and accurate order processing.

Responsibilities:

• Create and update standard sales orders and quotations in SAP received via fax, email from external and internal customers in a timely manner according to established goals of the Supervisor
• Maintains a professional demeanor in all communications with internal and external customers
• Answers inquiries regarding order status, availability and pricing from sales reps and customers
• Completes thorough and accurate electronic order processing and ensures customer data is maintained
• Ensures prompt retrieval of website orders
• Answers operator calls, as necessary
• Determines best methods to resolve problems to ensure customer satisfaction, while adhering to organizational policies and work procedures
• Understands when export compliance documents are required for shipment clearance and initiates communication with parties involved
• Provides order management support to escalate customer resolution
• Coordinates problem resolution with team members and other departments, as necessary
• Able to adapt effectively in a fast-paced, changing environment
• Base performance standards against established metrics to drive performance improvements

Desired Background/Skills:

• High School Diploma or equivalent
• Minimum of 1-2 years experience in an office setting and customer service related role
• Proficient in all MS Office applications
• SAP experience preferred

Other Information:

Apply today to learn more and get started!

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Interested candidates please reference job code 218657 when responding to this ad.