Customer Service Representative- Tactical Gear

Blue Force Gear Inc. is proud to design and manufacture the world’s lightest and most cutting-edge military equipment – all made here in the USA! We have a dedicated team committed to the mission of our nation’s armed service, law enforcement, prepared citizen, and sporting enthusiast. Also important to our company culture is the spirit of “Always Better” – a quest for constant improvement both in the workplace and in your personal lives.

Responsibilities:

• Answers incoming calls, e-mails, and/or faxes from both customers and dealers/distributors and informs customers of unit prices, shipping date, anticipated delays, and any additional information needed
• Receives orders and inputs order data into Business Central
• Receives web orders and inputs them into Magneto
• Responds to shipment and inventory inquiries, confirms orders, and resolves discrepancies
• Serves as a liaison for specific dealers in a geographic area
• Places outgoing calls in designated geographic area to announce promotions, introduce new products, confirm open orders, recommend additional products to meet customer needs, provide follow-up for purchase order discrepancies, and monitor consumer’s on-hand inventories
• Provides technical support to customers via verbal and written communications
• Follows-up with customers as needed.
• Completes miscellaneous project work in preparation for major trade shows, meetings, or mass mailings.
• Attends annual trade shows as needed.

Experience and Education:

• College degree in Business or Marketing preferred, or an acceptable combination of education and experience
• Must have two or more years of direct work experience in a customer service, sales or telesales capacity
• MUST HAVE KNOWLEDGE OF TACTICAL GEAR
• Knowledge of government contracts, military and/or federal agencies a plus
• Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management
• Experience with customer relationship management software a plus

Skills:

• Proficient in Microsoft Office Suite
• Knowledge of Microsoft Dynamics 365
• Effective time management
• Integrity, enthusiasm, and strict attention to detail are essential
• Strong problem identification and resolution skills
• Exceptional communication and presentation skills
• Must be self-motivated with the ability to multitask
• Ability to perform basic mathematical calculations
• Ability to work individually and as part of a team

Blue Force Gear is an Equal Opportunity and Drug Free Employer.

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