Customer Service Representative

The Role -

Amphenol Aerospace Operations is seeking a Customer Service Representative to work out of its state-of-the-art facility in Sidney, NY.

The key responsibilities of the Customer Service Representative include, but are not limited to:

• Serve as a proactive liaison for a designated group of customers to provide quotations, perform order maintenance and expedite orders.
• Provide this information through a multi-functional team approach.
• Process all change orders and schedule advances in a prompt and courteous manner.
• Expedite delivery of customer orders to comply with customer requirements.
• Coordinate expedites through appropriate personnel in Planning & Production Departments.
• Monitor delivery status of orders from key customers.
• Coordinate source inspection to enable parts to ship in a timely manner.
• Verify and administer terms and conditions on customer orders and quotations.
• Process complete and accurate phone quotations.
• Process purchase orders for imported products.
• Receive and process customer purchase orders and informs them of delivery date.
• Fulfil customer requests for information.
• Process confirming orders and coordinates with necessary personnel.
• Monitor quote progress to assure response by due date.
• Monitor order progress to assure prompt processing.
• Serve as back-up to other Customer Service Representatives on customer team.

Location -

• Sidney, NY
• 30 Minute Drive from Binghamton, NY
• 20 Minute Drive from Oneonta, NY

The Person -

The key skills and qualities of a Customer Service Representative at Amphenol Aerospace Operations:

• Associates degree with experience in customer service in a manufacturing environment or call center required and/or equivalent related education experience.
• Excellent interpersonal skills and be adept at both oral and written communications.
• Proficiency at Microsoft Office Personnel
• Confidentiality
• Be a team player
• Be able to work in a fast paced environment

Base salary range:

USD $40,000 - $47,000 annually, plus paid overtime.

The Company -

With manufacturing sites in Sidney, NY, Mesa, AZ, Nogales, MX, and a Design Center in Pasadena, CA, Amphenol Aerospace Operations has been a leader in designing and manufacturing electrical components for the aviation and commercial airplane industry for over 95 years.

Focusing on serving the needs of advanced and challenging market segments, we pride ourselves on our consistent ability to innovate and provide the markets with new creative solutions.

Working at Amphenol means you are recognized and valued for your contributions because we believe that our human capital is the most valuable asset we have. We support and encourage career development for all employees and have ample opportunities for advancement.

We pride ourselves for being customer-centric, accountable, reliable, and enthusiastic in all that we do. These values are ingrained in each of us and contribute to a culture of teamwork and meaningful work.

Amphenol offers a competitive salary and benefits. The candidate must be able to legally work in the United States; we are unable to provide sponsorship.