Customer Service Specialist - job 2 of 2

Job Description:
Pacific Life is investing in bright, agile, and diverse new talent to ensure we continue to innovate and strengthen relationships with our policyholders. That's why we're actively seeking to add driven individuals to our Customer Service team.

If you are located close to one of our offices in Newport Beach CA, Omaha NE or Lynchburg VA offices, the work mode for this role will be hybrid.

Please apply now to be considered for our 9/5/2023 class!
We'll start interviews within the next few weeks - earlier applicants will have a stronger chance of being considered for this class!

Additional details about this opportunity:
With minimal supervision, this role will own the following responsibilities on our Life Division’s Affluent Market Customer Service team:

Respond to questions and requests from (internal/external) customers. This could be a policy owner, financial advisor, producer etc.

Ensure customer requests are completed accurately and timely using the appropriate system/application.

Builds strong customer relationships, establishing confidence, trust, and rapport to ensure customers have a positive experience with Pacific Life.

Who will love this job:
You enjoy talking on the phone. This role will take anywhere between 50 to 60 incoming calls, and make multiple outbound calls per day. Being comfortable on the phone and providing excellent customer service is #1.

Problem Solving! If there’s an obstacle, you'll want to find a way to work through it.

You are excited about helping your colleagues and our customers, keeping in mind our goal of excellent quality.

You’re comfortable with a fast-paced environment.

You enjoy supporting your community and getting involved – we have multiple opportunities to volunteer and support local charities and organizations!

This office supports calls from 8 AM to 8 PM Eastern. New hires may be asked to work adjusted hours (11:30 AM - 8:00 PM ET) based on call volume. Advance notice will be provided in these situations and personal conflicts will be taken into consideration.

The experience you will bring:
Strong customer skills with 1-2 years experience in a related customer service role.

Resourceful self-starter who is interested in researching answers to questions from available information

Analytical skills and ability to think outside the box.

Organizational and time management skills.

Motivation and ability to learn new concepts quickly and adapt to a changing environment.

Business writing and ability to communicate effectively based on audience (verbal and written).

Demonstrate basic math reasoning skills.

Ability to manage multiple priorities in a fast-paced environment.

Demonstrate computer proficiency including basic Microsoft, Word, Excel, and Outlook with the ability to use multiple programs concurrently.

College degree or equivalent experience preferred.

The recruiting process:
Applications for the the next class will be accepted through August 4, 2023..

All resumes will go through an initial review

Selected applicants will be asked to partake in a recorded video-interview and game-based assessment via HireVue

Final interviews will be held mid-August

Compensation:
Note: Job level may vary based on experience and knowledge.
Starting hourly rate will be based on your location and experience and ranges between $22.21 - $27.79 - $34.76 per hour

Want to learn more about life at Pacific Life? Take an inside look at our company culture: Instagram.com/lifeatpacificlife.

#LI-KB1
#LI-Hybrid

Base Pay Range:
The base pay range noted provides a basis to determine the appropriate offer dependent upon several factors including but not limited to geographic location, experience, skills, education and pay equity. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

Paid Parental Leave as well as an Adoption Assistance Program

Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.