Customer Service Support Representative (Hybrid)

The Customer Service Support Representative will provide support to Customer Service Representatives principally by engaging vendors to verify and facilitate payments arrangements. Support for operations personnel may also include analyzing allocation data for clients and supporting the implementation of new clients. They will perform other clerical duties as assigned.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

• Engage telecom vendors for research of payments made, obtaining payment arrangements for specific invoice(s), and retrieving invoice copies, etc. when directed by supervisor or manager.
• Operations department support
  • Assist CSR in supporting their clients as directed.
  • Provide reporting as requested.
  • Other research and analysis functions as necessary.
• Cross train with other support positions in the office as needed.
• Other duties as assigned.

KNOWLEDGE AND MINIMUM REQUIREMENTS:

• Good interpersonal, verbal communication and telephone skills.
• Must be well-organized and able to perform duties with accuracy-solid attention to detail and multi-tasking required.
• Must be able to use basic office equipment, show proficiency with MS Office products and general telecommunications concepts.
• Ability to create and maintain organized documentation.
• Basic data entry skills.
• High school diploma or equivalent required. College coursework is a plus, with related work experience.
• 1-2 years of experience providing support to departments within an office environment, preferably with a telecom or customer service background.
• Familiarity with telecommunications terms and concepts preferred but not required.

APPLICATION PROCESS:

You can directly apply through Cass's website at https://www.cassinfo.com/careers. Please apply directly to this position via
the “Apply” button. You will be required to create an account and provide your resume, contact information and other
pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the
minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process.

ABOUT OUR COMPANY:

Cass Information Systems, Inc. is a leading provider of integrated information and payment management solutions. Cass
enables enterprises to achieve visibility, control and efficiency in their supply chains, communications networks, facilities, and other operations. Disbursing over $80 billion annually on behalf of clients, and with total assets in excess of $2.4 billion, Cass is uniquely supported by Cass Commercial Bank. Cass is part of the Russell 2000®.