Customer Service Technician

Our mission is to provide a seamless & effortless customer experience through demonstrated product & system expertise, ownership, accountability, cross departmental collaboration, and responsiveness. Our Customer Service Technician Role is an excellent opportunity to join a forward thinking, dynamic, global Customer Support Team responsible for creating customer loyalty, reducing customer effort, and delivering solutions in every step of the customer journey, ultimately enabling growth. Join a team of highly motivated professionals with "can do" attitudes, a willingness to learn and a passion for process improvement.

Responsibilities:

• Dedication to 80-20 overserve strategies
• Processes ETO orders, utilizing established standard operating policies & procedures, along with system tools, guide sheets, dwgs, and various job aids.
• Responsible for building strong customer relationships and delivering customer-centric solutions
• Support corporate initiatives designed to overserve our customers while providing an effortless customer experience
• Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals.
• With Initial Direction & Supervision, take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Work with internal teams with a high sense of accountability and urgency
• Work with multiple departments to assure orders are processed accurately, managed and shipped in a timely manner to customer expectations; as well as resolve customer issues regarding order shipment issues such as damaged, late, or incorrect products
• Develop a strong product/process knowledge and participate in training initiatives

Education, Experience & Skills Required:

• High School diploma required. College degree or equivalent work experience preferred
• Two years of professional customer care experience preferred
• Demonstrated proficiency in keyboarding skills
• Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems required.
• Basic to Intermediate Excel Skills preferred
• Experience with Oracle &/or SAP (or other ERP systems)
• Experience with CRM platforms such as Salesforce or Microsoft Dynamics Experienced Preferred.
• Experience navigating and utilizing corporate websites & eCommerce platforms
• Demonstrated mechanical or technical aptitude strongly preferred
• Demonstrated patience and approachability with other team members
• Team oriented with the ability to work in a highly dynamic team and fast-paced environment with continuous challenges
• Able to show situational adaptability and resourcefulness
• Strong communication/interpersonal & organizational skills
• Ability to manage an intense daily workload with a strong attention to detail

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote
• Office

Ability to commute/relocate:

• Milwaukee, WI 53203: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Milwaukee, WI 53203