Job details

Front Desk Associate

Mission Statement

Holiday Inn Addison ( SMD Hospitality LLC ) is a dynamic company that brings success to all its stakeholders. We achieve this with a diverse and talented team by exceeding the expectations of guests, associates, and owners. We bridge the gap between risk and reward providing tools and confidence to take on bigger and bolder opportunities. We pride ourselves on building strong partnerships never losing sight that profitability begins with people and relationships.

SMD Hospitality LLC . Is a leading hotel management company with a premier track record of maximizing profitability and improving asset values for hotel owners. From hotel operations and property management to electronic distribution and interactive marketing, SMD Hospitality achieves superior operating results through its strong commitment to guests, associates and owners.

Duties and Responsibilities

As a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Act in accordance with all security and emergency procedures and manage the instigation of these, as required
Ensure that all Guest complaints managed, recorded, and resolved promptly
Support the Night Auditor with all Front Desk and accounting related duties
Produce nightly reports, as required
Inform Departments of special requests, early/late departures, room changes and other Guest requests
Maintain good communication and work relationships in all hotel areas
Act in accordance with fire, health and safety regulations and follow the correct procedures when required

Serve your role and Team in an environmentally-conscience manner.

Required Skills and Requisites

Job Requirements

Front Desk Agents are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavior, skills, and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Flexible work schedule Day Shift and Night Shift

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Front Desk experience
Knowledge of the hospitality industry
High level of IT Proficiency

SMD Hospitality LLC is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.

SMD Hospitality LLC policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.

Job Type: Full-time

Pay: From $15.00 -$16.00 per hour

Benefits: