Customer Success Graduate

Due to continued growth, we are looking for talented individuals to join Fenergo. This is a fantastic opportunity for graduates to become valuable members of our team creating end-to-end Client Lifecycle Management solutions for our extensive portfolio of clients.

Career development is incredibly important to us at Fenergo as our success is based on the growth of our people. This is why we actively seek the best and the brightest to join us. Further your career with an opportunity that connects you to a strong network, enables you to do your best work and actively supports your career. There are no limits to your growth and development!

The Role

The Customer Success Graduate has clear accountability for helping our Customer Success Managers drive success for our clients and will be for helping our Customer Success Managers ensuring retention and renewal of existing clients. The primary focus of this client-centric, revenue protection role is to drive customer health and satisfaction, and the adoption of Fenergo’s solutions, delivering long-term measurable value for our clients, thus protecting revenue, minimising churn, and maximising retention/renewal.

As a Customer Success Graduate, you will work directly with our Customer Success Managers and existing clients to help manage and shape their overall strategic vision with Fenergo. Building client relationships as a trusted advisor will be key to succeeding in this role and an ability to understand our client’s business needs and how they can be solved using the Fenergo product is vital.

You will help the CSM be the voice of the customer; driving product adoption, ensuring end users are using all the features effectively and efficiently; assisting the project team daily with light product solutioning, and helping to shape our client’s roadmap. You will be responsible for tracking customer satisfaction, measuring, and playing back the value delivered during strategic reviews with key stakeholders. You will encourage community engagement and help our CSMs identify advocates within our client community to support growth (upsell/cross-sell) opportunities.

Our CSMs act as the primary Relationship Manager for his/her accounts and are the orchestrator across the organisation for all of our clients’ needs once in Production, empowering our customers to be successful and driving them to self-serve and become self-sufficient.

The successful candidate will be engaged in:

• Overview of existing client base in the America’s
• Strategy to migrate customers for our existing on premise application (Fen-E) to our SaaS offering (Fen X)
• Supporting demo requests for our additional services (BVD, Screening, ESG and Transaction Monitoring)
• Working with an existing Fen-X implementation team for configuration experience
• Attend Fen-X E-learning training classes
• Participate in client enablement and support handover discussions

Requirements

The Customer Success Graduate we are looking for must be highly proactive, driven, and motivated, commercially savvy, flexible, and adaptable, with excellent relationship management, communication, and problem-solving skills as you will interact with different levels within our client base and organisation daily.

Benefits

Benefits of working for Fenergo

• Opportunity to work with customers and colleagues on a global scale for a world leader in Client Lifecycle Management
• Buddy system for all new starters
• Collaborative working environment
• Training programs, classroom and online, through ‘Fenergo University’
• Opportunity to work with the latest tools and technologies
• Role tracking to allow you see and assess your own career development and progress
• Active sports and social club