Customer Success Leader

Our mission

Imagine yourself selling the next breakthrough AI/Machine-Learning technology, enabling "AI for everyone" at the start of the company's explosive growth.

We automate the processing of images, audio, video, and text using AI so people can be more human. Our Unified AI Platform for unstructured data processing has been adopted by leading insurance, financial services, retail, technology, agriculture, and testing, inspection, and certification (TIC) services companies. We strive to democratize access to artificial intelligence and use AI to enrich the human experience.

Your profile

About the role

You are responsible for creating a “red carpet experience” for our customers.

We have a very ambitious sales team, your goal is to be able to deliver a custom Data Program for every customer that the sales team brings in. We have built a powerful technology that makes it fast and easy to build AI. Your goal is to harness that technology to continuously deliver high quality Data Programs to each customer using a large pool of outsource developers.

You will not only make customers smile ear to ear, you’ll build the process to do this at scale. You will be a jack of all trades doing things like selling, onboarding, training, professional Services, customer support, increasing renewals, cross-sell / up-sell, and advocacy.

Responsibilities

• Define and optimize our customer’s journey with scalable processes that can be adopted at scale
• Talk with customers, develop listening points in their journey (e.g., usage, satisfaction, etc.), and find ways to make them smile.
• Build a process with outsourced developers to Data Programs to customers and make sure they experience true value
• Align with sales, product, and marketing to make sure the “perceived value” aligns with the “actual value” they get.
• Define, measure, and own key metrics and OKRs.
• Recruit, mentor, groom and inspire a world-class team
• Propose improvements to your team’s organizational structure
• Standardize a customer success process and template for our customers
• Identify opportunities for continuous improvement

• You are customer obsessed, and will do anything (legal) to make the customer happy
• You are a MacGyver with many skills to do whatever you need to do to make the customer happy
• You are a very good communicator, persuasive, with lots of empathy and good listening skills
• You are technical but can sell
• A good strategist who is able to develop plans and bring to fruition
• Are logical, data driven, can formulate a concrete hypothesis, keep organized, test it out quickly and iterate based on the results.
• Can move extremely fast with limited resources.
• Can handle a lot of responsibility, freedom, and ambiguity. You don't get blocked by things but rather knock down walls to get things done.

• You want a single clearly defined role, and aren’t willing to wear many hats to make the customer happy
• You get stressed out easily from multitasking

Why us?

At super.AI our mission is to make AI accessible to all and use AI to enrich the human experience and make the world a better place. We are a group of smart, creative people who have come together from MIT, Microsoft Research, AWS, Google, and Apple to work toward that mission. As a first step towards that goal, we have built an AI platform to help businesses make sense of unstructured data. Our culture is collaborative and fun that puts customers first.

• We believe AI is going to be the most impactful technology ever invented. It may be the last technology we ever needed to invent as humans. We don’t want it to be in the hands of the few, but the hands of the many. Our technology promises to transform the way AI is created and consumed to make this vision possible.
• We are searching for the best-of-the-best to build a massive company, but at the same time a company where people are happy with their lives, feel healthy, passionate and satisfied.
• We're 30 people and have just launched, so you will have the opportunity to shape things from the beginning and see the company grow
• Although super.AI is young, this is not our first rodeo: our CEO previously founded a few hundred person company, and between us we've held senior positions at Google, Amazon, Adobe, Microsoft, McKinsey