Customer Success Manager (Remote)

REMOTE, USA /CUSTOMER FACING – CUSTOMER SUCCESS /FULL-TIME/ REMOTE

About Us

ClickTime is a recognized leader in time management software, serving thousands of enterprises, nonprofits, and governments worldwide. From bootstrapped beginnings to sustained profitability - all funded by a dedicated, growing customer base, and without any venture capital funding - ClickTime has tracked over $170 billion worth of employee time, helping customers improve their workforce efficiency, profitability, and resource planning. While headquartered in San Francisco, ClickTime’s 50 employees work remotely throughout the United States, with continued plans for remote growth. 

About the Role

As a Customer Success Manager at ClickTime, you’ll help us drive adoption, build and maintain healthy partnerships, and manage day-to-day activities with our customers to foster a “Customers for Life” environment. You will deliver value to your dedicated book of customers by learning about their business priorities, guiding them on how to best leverage ClickTime, and becoming a trusted business partner. Along the way, you’ll gain invaluable CSM experience, learning from a very senior team while owning many parts of the customer lifecycle. This is a great opportunity for someone looking to grow their skills, while making a significant impact during an important phase of company growth.

Responsibilities

• Own customer revenue, relationship, and lifecycle for your assigned book of business
• Map customer strategy and planning to the Customer Value Journey, which focuses on defining, tracking, and measuring business outcomes and value
• Establish a trusted/strategic advisor relationship with your customers
• Identify and forecast expansion opportunities, and successfully close such opportunities
• Monitor and achieve group KPIs including (but not limited to) renewal %, upsell %, and monthly active usage
• Act as a voice of the customer internally, consolidating CSM feedback and carrying those messages to management and other departments

Qualifications

• 2+ years of customer success management, account management, or client services experience in B2B SaaS
• Ability to solve complex problems with a variety of inputs, in order to make the best strategic decisions for customers
• Ability to exude executive presence when meeting with senior level decision makers (internally and externally)
• Highly analytical mindset, with excellent Excel skills
• Exceptional client management and communications skills
• Demonstrated ability to manage multiple responsibilities simultaneously

$75,000 - $100,000 a year

A candidate's starting salary is dependent on several factors, including the candidate's level of experience, the cost of market in a given location, and internal equity at ClickTime. The listed salary range reflects the fact that we are interviewing candidates from a wide variety of experience levels and locations.

ClickTime is an equal opportunity employer (EEO), and we value diversity at our company. We provide employment opportunities without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.