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Customer Success Manager - Digital Asset Management

Cloudinary is the leading provider of media management solutions, powering the trusted, award-winning visual experiences for many of your favorite brands. Cloudinary is the de facto media platform standard for developers and brand managers looking to upload, store, transform, manage, and deliver images and videos online. With over 60 billion assets managed, up to 2000 pieces of content processed by algorithms each second, and a $2Billion valuation, Cloudinary is quickly becoming the visual media layer of the Internet. We are at an exciting stage, rapidly expanding our product offering, entering new market segments, extending the customer base, and featuring over 10,000 customers including household names like Bombas, Levi's, NBC, Neiman Marcus, Minted, and Peloton.

We offer a values-driven, supportive environment in which you will constantly learn and evolve; a place where your ideas will be embraced and pursued. We are proud of our collaborative, and growth-minded work culture, being included in the Forbes Cloud 100 for the last four years, and being a multi-time winner of many “Best Place to Work” awards.

We are searching for a hands-on, experienced, and technically proficient customer

success manager to join our global Marketing Tools Customer Success Team,

primarily focused on our Digital Asset Management (DAM) product. The ideal candidate would have a strong interest in both business and technology along with being comfortable in a customer-facing position. As part of the Marketing

Tools Customer Success Team, you will be the customers go-to person for everything Cloudinary-related and should be comfortable with discussing product capabilities and communicating the customer's voice internally. Must be located in the West Coast Region.

Responsibilities:

Oversee and lead the onboarding of new customers and ensure they successfully adopt the Cloudinary platform often working in partnership with our Solution Architects
Own and maintain a customer book of business covering Enterprise customers from across EMEA
Be the focal point for the customer’s every need and become a trusted advisor with customers by deeply understanding their business and aligning their needs with Cloudinary’s solutions
Provide business and technical guidance to the customer which may include their technical teams, internal product owners, and business teams on our best practices to maximize the use of the Cloudinary platform
Nurture the relationship with the customer through ongoing communication and periodic meetings
Be proactive by looking at your customer’s usage of the Cloudinary platform and seek to drive further adoption and greater value realization for them
Act as the customer advocate while effectively collaborating with Cloudinary’s internal teams including product management, customer support, engineering, sales, and finance
Track & monitor customer status, identify areas of concern (churn risks) and pursue growth and up-sell opportunities working together with Cloudinary
Account Managers Support and contribute to internal initiatives and OKRs to improve our customer success management processes and methodologies

About you:

2+ years experience as a Customer Success Manager in a SaaS company.
1+ years experience in a DAM oriented role is essential
Technically oriented with experience in; web performance, development projects, Digital Asset Management, Video Management, CMS platforms
Hands-on experience in HTML/CSS, JS/Jquery, and at least one back-end coding language
Excellent written and verbal communication skills, ability to communicate with both technical and business audiences.
A strong individual contributor who drives results
Enjoys working closely with customers to ensure complete satisfaction
A proven track record of retaining and growing multiple client relationships
Ability to travel up to 20% (as required)

#LI-JB1

We got you in mind:

Awesome technology

Top-talent peers

100% sponsored medical, dental, and vision plans

Matching 401k program

Robust vacation policy

Annual development stipend

Catered lunches or food stipend

Cloudinary is proud to be an equal opportunity employer dedicated to pursuing a diverse workforce.

Cloudinary Glassdoor Company Review

4.5