Customer Success Manager

We’re here today because one man pursued his idea for doing something different. He built a manufacturing company that engineers progress with polymer-based solutions to enhance lives. Founded in REHAU, Germany, the independent, family-owned company has 21,500 employees in more than 190 locations around the globe.

Dare to do something different, every day.

We make and move real things, clearing a way to secure forever customers. We want to nurture your individual spirit, spark curiosity and ignite the passion within you. When you are inspired, we all benefit.

Each day is unique; jump in and carve your own path. As a global work family of doers, we collaborate, celebrate each other’s victories and encourage honest feedback to be true to our customers, our teammates and ourselves.

Take the lead, get your hands dirty and make something better today.

We are looking for a Customer Success Manager who can lead the 3 pillars of REHAUs Customer Success structure. Build the inside sales team and refine the customer service and order management teams processes to create long term value to our customers.

The candidate will build an inside sales team focused on outbound calling and over the phone business and relationship development.

With the customer service group, the Customer Success Manager will conceptualize, lead, and implement best in class customer service processes and relationships creating a best-in-class customer service experience for REHAU’s customers.

With the Order and Process improvement team the Customer Success Manager will streamline order entry processes, demand planning and delivery times while analyzing customer data, to improve the overall customer experience. The candidate should bring both direct sales experience and customer service experience and will need the ability to build strong relationships.

Responsibilities:

• Establish clear customer growth goals
• Be the customer facing touchpoint for our large OEMs in the greater GRR area
• Build a best in class inside sales team
• Setting process milestones for the customers and employees to work toward
• Assist customers with setting up and navigating our systems
• Promote the value of our products and services
• Upsell services and products with the brand image
• Promote value through customer experience
• Assist in creating training courses and educational materials
• Review customer complaints and concerns and seek to improve the customer experience

• Proven work experience as a Customer Success Manager or similar role
• Proven sales experience
• Experience working with a premier brand and promoting value through customer experience
• Exceptional ability to communicate and foster positive business relationships
• Technical skills required, as they relate to the use of the product or service
• Accountability and personal organization are essential

A candidate’s final salary offer will be based on his or her skills, education, experience and geographic location. Total compensation may also include bonuses consistent with REHAU’s corporate bonus plan.

Additionally, subject to applicable eligibility requirements, we offer full-time employees a variety of benefits including:

• Medical, dental and vision insurance
• 401(K) with 4% company match
• Tuition reimbursement
• Generous paid time off (PTO), plus 11 holidays per calendar year.

Be yourself: We mean it. We hire individuals based on their unique, remarkable qualities. Your one-of-a-kind mindset gives us unbelievable strength. Our work teams come from many corners of the globe and diverse walks of life. Age, disability, national origin, sexual orientation and gender identity shouldn’t keep you from reaching that highest plateau. Come as you are to our judgement-free zone.