Customer Success Representative

The Customer Success Representative’s main responsibility is to manage the post order management efforts for Hitachi Energy’s client base. The customer base typically requires liquid filled transformers manufactured out of the Jefferson City, MO location and falls into three major market segments: Utilities, Original Equipment Manufacturers and Commercial & Industrial. The Customer Success Representative will organize and lead the efforts surrounding the sales order management and fulfillment process from the time the purchase order is accepted through shipment, into the warranty and after-market services phases of the sales cycle. The Customer Success Representative is tasked with managing the overall responsibilities associated with processing the order and managing shipping schedules through daily standard work and some basic project management functions.

The Customer Success Representative is expected to provide internal and external communications clearly and effectively with the overall goal to increase customer satisfaction levels and ultimately the overall NPS score. The Customer Success Representative is the voice of the customer within the facility and is part of the North American Hub’s Marketing & Sales organization. The Customer Success Representative’s goals and initiatives are driven by impacting new business by offering a world class customer experience.

Required Qualifications:

Bachelor’s degree in the Engineering or Business fields of study or equivalent work experience may be considered.

Candidates must already have a work authorization that would permit them to work for Hitachi Energy Powergrids in the USA without requiring sponsorship in the future.

Preferred Qualifications:

Experience with Microsoft Office and SAP beneficial.

Knowledge of general accounting principles.

Strong organizational skills and a basic understanding of project management elements are preferred.

Aptitude for basic technical specifications and strong problem-solving skills.