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Job details

Customer Support Account Manager

RISING GIANT IN AUTOMOTIVE INDUSTRY SEEKS AN ON-SITE CUSTOMER SUPPORT ACCOUNT MANAGER

We’re a successful fast growing company based in Louisville, Kentucky. We’re growing rapidly, undergoing a national expansion. In the past five years, we’ve grown from 60 employees to over 400. We’ve averaged 50% revenue growth each year over the past 8 years. We’re looking for an experienced Account Manager to help play an important part in our growth.

Purpose:

Operates as the main point-of-contact for a high level account for any needs and concerns in order to build stronger customer relationships.

Summary:

The Customer Support Account Manager acts as the main point-of-contact of their assigned account and keeps key stakeholders of the account satisfied by partnering with the operations and sales teams to report data, provide high-quality customer service, and continually problem solve.

Duties Critical to Success:

Handle inquiries and requests from customers and address their needs
Collect and analyze data concerning consumer behavior to understand changing needs
Developing and implementing new policies and Standard Operating Procedures based on customer feedback
Act as an advocate for customer
Provide guidance and support for operations and sales support teams
Determining system improvements
Identify new locations and partner with RSMs and AMs to generate incremental revenue
Elevate issues timely to leadership with recommended actions and timelines
Manage all reports and dashboard from internal teams and customer
Lead customer meetings providing agenda and summarizing actions and timelines
Utilize Basecamp regularly to report progress on assigned responsibilities

Knowledge, Skills and Abilities Critical to Success:

Strong Excel skills
Proficiency with Google Suite
Experience with products and services as deliverables
Strong business acumen
Presents themselves in a professional manner
Ability to prioritize and organize effectively
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to work cross functionally
Ability to make decisions and solve problems while working under pressure
Analytical nature
Strong attention to detail

Deliverables:

Consistent positive feedback from customer
Fulfillment of orders completed within the designated Service Level Agreement
Communicate customer feedback, needs and issues
Projects managed effectively and timelines met
Consistent growth of new locations
Achieve budgeted sales goals

Relations to supervisory and subordinating roles within the company:

Immediate Supervisor: Strategic Account Manager
Direct Reports: None

Job specifications, standards, and requirements:

Bachelor’s Degree in Business, Marketing, or related discipline
3+ years’ experience in a project manager or account manager role
Strong organization and prioritization skills
Ability to work well in a fast-paced, collaborative environment
Excellent analytical, communication and presentation skills
Will report on-site daily to Hertz corporate office (Estero, FL)
Travel to corporate headquarters in Louisville, Kentucky as needed (likely 5%)

Compensation:

Pay for this position includes a $65,000 base plus up to a 10% bonus.

Car Keys Express Glassdoor Company Review

4.2

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CEO of Car Keys Express

Mark Lanwehr

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By Car Keys Express

We’re driven to provide the most comprehensive, affordable, and high-quality automotive key replacement and mobile reconditioning solutions in the world. We’re committed to the highest quality customer service, delivered with a sense of warmth, fr...

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INDUSTRY

Wholesale

TEAM SIZE

201-500

LOCATION

Hybrid, based in Louisville, KY

DATE POSTED

August 6, 2023