Job details

Customer Support Specialist

Tetra Tech AMT is looking for a Junior PIV Support Specialist

Primary job duties and responsibilities may include, but are not limited to the following:

Conducts identity proofing by verifying and documenting the two forms of acceptable identity source documents provided by the applicant
Assist the applicant with completing the DOT F 1681 with accuracy and identifying the authorized FAA sponsor signatures
Fingerprints applicants as needed
Photographs applicants as needed
Collects applicant’s investigative forms (if needed) and provides them to registrar
Documents information into the IMS or CMS identification media systems
Validates that the registrar (PSS) has authorized the issuance of the PIV card
Issues the ID Card using the process specified by FAA authorized personnel including processing remote badges
Notifies applicant their card is ready for pickup
Verifies the applicant receiving the ID is who they say they are by using a biometric fingerprint and delivers the ID card
Provides applicant with information on safeguarding and reporting lost/stolen IDs
Files or scans the DOT form 1681
Provides assistance as required to other Personnel Security Specialists
As directed by Division Manager, may be required to visit FAA regional facilities to provide Personnel Security Support in the rollout of the PIV ID card process

The successful candidate will have:

3 years of relevant experience
AA/AS (1 year of college = 2 years of work experience)
Experience working with Microsoft Office, Outlook, and Lync
Experience with using web applications
Good verbal and written communication skills to effectively deal with customers and diffuse potential problems
Must have good organizational skills, be detail oriented, and able to meet agency and customer deadlines
ID proofing and PIV card related experience is preferred
Additional Tasks as identified by the ID Media Manager

At Tetra Tech, health and safety play a vital role in our success. Tetra Tech’s employees work together to comply with all applicable health & safety practices and protocols, including health orders and regulations related to COVID-19 that are mandated by local, state and federal authorities.

Tetra Tech is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Tetra Tech is a VEVRAA federal contractor and we request priority referral of veterans for available positions.

By Tetra Tech

To be the premier worldwide consulting and engineering firm, focusing on water, environment, infrastructure, resource management, energy, and international development services.

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FUNDING

Public

INDUSTRY

Architectural & Engineering Services

TEAM SIZE

10000+

LOCATION

Hybrid, based in Pasadena, CA

DATE POSTED