Customer Success Manager - German

At Hopin, we’re reimagining events. Our mission is simple: we exist to make the world feel closer. 

Founded in 2019, Hopin brings brands and communities together around highly interactive and engaging experiences. We believe that people should have access to the conversations, moments and ideas they care most about, no matter where they are. Through our highly scalable platform, participants are able to learn, engage, and connect from anywhere in the world. 

Hopin started as a virtual events solution but we have since meaningfully expanded our offering from virtual events to hybrid and in-person events, as well as video and workplace collaboration products. This growth has been fueled by a series of strategic acquisitions, including: Boomset - an all-in-one event management platform; Attendify - advancing Event Marketing products; StreamYard - unveiling a video production Studio; video hosting service Streamable and video technology company Jamm.

Listed as one of the 2021 Fast Company Best Workplaces for Innovators, Hopin has scaled to 800+ employees working remotely across 47 countries. Valued at $7.75B, Hopin raised a $450M Series D round of financing and is backed by top tier investors, including Arena Holdings, Altimeter Capital, Adam Street Partners, Untitled Investments, XN Capital, Andreessen Horowitz, DFJ Growth, General Catalyst, GIC, IVP, Northzone, Salesforce Ventures, Slack, Temasek and Tiger Global.

The Role

Hopin is seeking a Customer Success Manager who is personable, self-driven, passionate and ambitious! We're looking for someone with strong experience in this field, good at making decisions on the go, is helpful, supportive and a team player. Virtual event experience is a plus. 

We're excited to work with someone who is highly motivated, comfortable in a fast-paced start-up environment and is happy to work with a remote team. 

Responsibilities 

• Manage a portfolio (20-30 accounts) of strategic/enterprise customers and execute on key objectives across the entire portfolio 
• Welcome and onboard Enterprise customers, partnering with them to create successful events
• Offer ongoing dedicated support to the accounts you manage 
• Assist with technical dry-runs, preparing the customer for a successful event 
• Communicate with customer often via email and video calls
• Be proactive and friendly, offering the highest level of support to customers 
• Collate customer feedback and communicate this to the product team
• Work with our product engineers to make Hopin easier to use 
• Work with our sales and support team for optimal customer success 
• Identify opportunities for networking, referrals and expansion

About You

• 4 years + experience in Account Management, Customer Success within a SaaS company
• Fluent English speaker with outstanding written and verbal communication skills; you have the ability to read, interpret, and clarify customers' goals, and then craft thoughtful responses to help them achieve those goals
• Tech Savvy - loves software, tech and excited to learn new software
• Ability to teach yourself new skills and competencies, and finding answers yourself
• Excellent presentation and public speaking abilities
• Great problem-solving abilities - assess all options before making a decision
• Exceptional organization skills - you're used to juggling multiple priorities
• Have a "can do" attitude
• Can work at a fast-paced environment
• Fluent in German

Nice to have:

• Previous experience with a video platform
• Experience working at an early stage startup 
• Virtual Events experience 

The Offer

• Competitive salary
• Fully remote, global team
• Flexible schedules
• Laptop assigned, Mac or Dell (Windows)
• Health Insurance Support
• Parental Leave
• Monthly Wi-Fi stipend
• $800 USD for Home-Office set up
• $1500 USD for Learning & Development

At Hopin, we're committed to cultivating an environment that promotes equality, diversity, and inclusion. We are a global community and we believe our unique qualities must be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, neurodiversity, or otherwise. Inclusion isn't just an initiative at Hopin. We strive to embed it not just into our core values but throughout our entire ecosystem.