Customer Success Specialist

At Marco Polo, we take pride in providing a joyful customer service experience. When members of our Marco Polo community have questions or need assistance with using our products and services, we take care of them well. We’re currently seeking a part-time Customer Success Specialist who is personable, reliable, ready to listen, and eager to help people get the most out of our mobile app, Marco Polo®.

This fully remote, part-time position is for 15-20 hours a week (some weekend time included). We offer a starting rate of $15.00 per hour, with room to grow.

Desired Skills and Experience

You will:

• Respond to, manage, and organize customer inquiries from a variety of sources including the Google Play Store, Apple App Store, e-mail submissions, Facebook, Instagram, and Twitter.
• Actively use Marco Polo to gain product expertise, which you’ll apply every time you help a customer with a question, concern, or issue.
• Collect user feedback and share trends with the product team.

You have:

• A passion for providing exceptional customer service.
• The ability and insight to identify and understand customer inquiries and resolve issues quickly.
• A willingness to approach all interactions (externally with customers and internally with coworkers) with sincerity, empathy, and curiosity.
• The desire to become a Marco Polo product expert. Excellent written and verbal communication skills.
• The ability to work efficiently without close supervision.
• A flexible work schedule that allows you to work evenings, weekends, and holidays as needed.

What you’ll get from us:

• An experienced, joyful distributed team environment. We’ve been doing the remote work thing since long before it became necessary. We’re good at it, and we’ll make sure you are too.
• The opportunity to make significant, impactful contributions not only to our Customer Success Team but our entire team.
• Life/work integration that provides a great deal of individual flexibility as well as a strong focus on day-to-day teamwork within our Customer Success Team and many teams across Marco Polo. There is great opportunity for learning while working in a supportive environment.
• The space to thrive at a purpose-driven company where we’re looking to make a positive impact in the world.

Marco Polo is an app downloaded every day by people of all walks of life from all over the globe. We’re also excited about our latest app, Marco Polo Channels, a video-first coaching platform that helps coaches, teachers, and business leaders fulfill their passions, scale their impact, and grow their businesses while connecting authentically with their members.

We care deeply about inclusion and representing our diverse community. We are an equal opportunity employer and prohibit any unlawful discrimination against applicants on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We can add teammates from anywhere in North America.

We're on a mission to help people feel close. We're a fully distributed team that cares about working joyfully and making a big difference in the world. Think you’re the right fit? If so, then we'd love to hear from you.

To apply: Please email us with the subject line RISE and job title, along with your resume and why you think you’d be the perfect fit to jobs@marcopolo.me.