Employee Relations Investigator (IC)

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

As a Senior Manager, Colleague Relations, you are responsible for the execution and ownership of investigating Employee Relations concerns and providing expert consultant and guidance to managers and employees. You will work to proactively support and maintain a positive employment climate, during the course of your investigation. You will lead complex and sensitive cases including Title VII, workplace violence, and other concerns. 

As directed by the Director of the Colleague Relations Investigator Team, you will partner and provide guidance, as necessary, to the Employee Relations Advisors who also oversee cases in the same business units. 

This role will also be expected to have market oversight and report on ER activity and trends. In addition, you will be expected to identify root causes and recommend appropriate solutions to assist with improving workplace culture.

This role also has responsibility to give recommendations on keeping applicable CVS policies up to date, compliant, maintained, and appropriate for the achievement of business needs and CVS culture.

You will accomplish this through:

• Conducting a fair and unbiased, thorough, independent, and timely investigation that meets the standards of CVS expectations, principles, and practices 
• Objectively making credibility assessments and determinations based on evidence gathered.

• Investigating workplace complaints of violations of policy for which failure to investigate might subject CVS to serious legal or financial risk
• Applying knowledge of employment harassment and discrimination laws, whistle-blowing laws, rules of evidence, and other laws pertaining to investigation plans, investigations, reports and recommendations
• Timely responding to inquiries from employees and managers regarding matters involving employment practices, policies, employment laws and compliance guidelines
• Providing guidance and mentorship to leaders and colleagues on all Employee Relations issues, policy interpretation and questions
• Responding to employee issues and questions, providing feedback to managers to ensure appropriate action is taken
• Navigating a case management system and working with appropriate partners to ensure consistency of recommendations and guidance provided.
• Employee Relations Process Delivery
• Employee Relations Tracking and Solutions
• Participate and facilitate training and education, as needed

Required Qualifications

• At least 7 years of relevant overall experience
• At least 5 years Human Resources experience
• Willingness to travel up to 10%

Preferred Qualifications

• 5-10 yeas of Employee Relations experience
• PHR/SPHR certification(s)

Education
Bachelor's Degree or equivalent relevant Employee Relations or Human Resources work experience

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.