Employee Relations Investigator (IC)

As an Employee Relations Investigator at CVS Health, your primary responsibilities include conducting thorough investigations into Employee Relations concerns while providing expert guidance to both managers and colleagues. You will lead complex investigations, particularly related to workplace violations or issues, ensuring compliance with employment laws and CVS policies. Your role also involves identifying root causes of workplace issues and recommending solutions to improve organizational culture.

To qualify for the Employee Relations Investigator position at CVS Health in Hartford, CT, candidates should possess at least 7 years of overall relevant experience and a minimum of 5 years in Human Resources. Ideally, candidates would have 5 to 10 years of experience specifically in Employee Relations and hold a PHR/SPHR certification. A Bachelor's degree or equivalent experience is also necessary.

CVS Health supports Employee Relations Investigators through ongoing training and mentorship opportunities, ensuring that team members are equipped with the necessary skills to handle complex investigations effectively. This includes access to resources related to employment laws, company policies, and best practices in investigation processes. Additionally, the organization fosters a culture of collaboration among the Employee Relations team and across departments.

Employee Relations Investigators at CVS Health will handle a variety of cases, including those related to workplace harassment, discrimination, compliance with Title VII, and workplace safety concerns such as violence in the workplace. Each investigation is expected to be conducted fairly and impartially, adhering to legal and ethical standards.

CVS Health offers a comprehensive benefits package to Employee Relations Investigators, including affordable medical plans, a matching 401(k) plan, employee stock purchase options, and access to wellness programs. Additional perks include paid time off, flexible schedules, tuition assistance, and resources for emotional, financial, and physical well-being. All these benefits reflect CVS Health's commitment to supporting its employees' holistic health.

To conduct a fair investigation, I focus on gathering all relevant evidence and interviewing all parties involved impartially. I ensure that I remain unbiased throughout the process and maintain confidentiality to protect the interests of those involved.

Addressing sensitive topics requires a careful approach. I create a safe environment for employees, ensuring they feel comfortable sharing their experiences. I use active listening skills and express empathy to build rapport, which encourages openness during discussions.

In a challenging investigation involving workplace bullying, I ensured clear communication with the employees involved. I kept everyone informed about the process, listened actively to their concerns, and focused on gathering evidence. Ultimately, transparency and consistent updates helped to reduce anxiety and foster trust.

I regularly attend professional development workshops, and I subscribe to industry newsletters and legal updates related to employment policies. Networking with other HR professionals also helps me stay informed about changes in legislation that may impact Employee Relations.

In cases of conflicting accounts, I would seek additional evidence—including documents, emails, or surveillance tapes—and interview additional witnesses if available. I aim to piece together the most accurate sequence of events through thorough investigation techniques while remaining neutral.

I believe in a collaborative approach to recommending solutions. After identifying root causes during investigations, I engage with leadership and teams to discuss potential changes and gather insights before implementing new strategies aimed at enhancing workplace culture.

Confidentiality is paramount in my investigations. I communicate to all parties involved the importance of discretion and ensure that sensitive information is shared only on a need-to-know basis. Further, I document findings securely to prevent unauthorized access.

I have extensive experience using case management systems that help organize investigation documentation, track progress, and ensure accountability in my investigations. These systems improve efficiency and allow for consistent reporting and follow-up on cases.

Essential skills for an Employee Relations Investigator include effective communication, analytical thinking, strong interpersonal skills, and a deep understanding of employment laws. It is also important to have empathy and the ability to navigate sensitive situations with care.

Balancing investigative duties and training requires efficient time management. I prioritize tasks based on urgency, and I allocate specific times for mentorship discussions, ensuring I am present and available for colleagues while remaining dedicated to my investigative responsibilities.