Senior Triage Operations Manager

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Senior Triage Operations Manager within the Cyber Defense team will be responsible for continuously monitoring the day-to-day operations of the third shift Triage team, and maintaining operational readiness regarding every aspect of Triage operations. The Manager will work across the CVS enterprise with relevant stakeholders to drive improvement opportunities along with maturing the Triage operations program. The Manager will work directly with the Executive Director of Detection and Response on defining strategic direction of security operations while leading those strategic projects and initiatives. The Manager will consult will various stakeholders to define various reports and metrics that support Triage operations that support informed decision making. The Manager will leverage their expertise to help mentor and educate colleagues related to security operations and opportunities for improvement. 
 

Key Responsibilities

• Oversee Third Shift (overnight) Triage (SOC) team and operations
• Manage, Mentor and Coach individual contributors 
• Lead various security and technical projects and initiatives on behalf of Triage Operations including defining scope, work breakdown structure, meeting cadence impacting Cyber Defense and related stakeholder teams 
• Own, create and maintain SOC operational metrics, reports and dashboards
• Collaborate with EIS partners and stakeholder as well as Cyber Defense team and leadership to identify operational improvement 
• Investigative analysis of cyber security events alerted in SIEM and SOAR
• Identify, create, and maintain SOC operational documentation (SOP’s, QA, audit & compliance needs, etc.) 

Required Qualifications

• 7+ years proven experience in a Cybersecurity Operations role
• 3+ years in a Cybersecurity Managerial or Supervisory position
• 3+ years in a Security Operations Center, Incident Response, and/or Security Monitoring environment.

Preferred Qualifications

• Familiarity with common cybersecurity frameworks and standards
• Strong communication skills, both written and verbal, with the ability to present technical findings to non-technical stakeholders
• Proficient in analyzing operational data and creating visualizations and reports 

Education

• Bachelor’s degree or equivalent experience (High School Diploma and 4 years relevant experience)

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.