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Customer Success Team Lead (Day shift)

Great Cyber products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented CyberCare Customer Success team with the mission of making the tech-world easy?


We’re looking for someone who is open-minded, ambitious, and ready to lead, coach, train, and motivate the team. It goes without saying – that they must be capable of overseeing day-to-day operations and ensuring team objectives are successfully achieved.


What You Will Do
  • Leading, coaching, training, and motivating your team;
  • Oversee day-to-day operations;
  • Ensure team objectives are successfully achieved;
  • Review, monitor progress, and provide feedback regarding employee performance;
  • Conduct monthly one-on-one meetings.


What We Expect
  • Experience in leading a team;
  • Expertise in supporting customers and building a flawless customer experience;
  • Leading by example;
  • Great communication, leadership & change management capabilities;
  • Proactivity & doer's mindset;
  • Flexibility to work from 9:00 till 18:00 most of the time and being flexible to come earlier or later when needed (e.x. spending the whole shift with the team from time to time);
  • Fluency in Lithuanian and English;
  • To be located in Kaunas.


What we offer
  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, air hockey, PS4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • A professional in-house physical health coach who will help you take care of your health;
  • Additional health insurance that works according to your needs;
  • Top-notch technologies and tools to work on world-renowned products;
  • Hybrid work model;
  • Professional growth opportunities inside the Tesonet accelerator. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it! 
  • Awesome team. Seriously - the best! We hold regular internal events, knowledge-sharing gatherings, and team retreats.
  • Gross salary - 1818 - 2479 EUR/month!


MATCH
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TEAM SIZE
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LOCATION
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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
November 5, 2024

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