Job details

Director of Customer Success - NAM

Cymulate is looking for a Director of Customer Success who will lead a high-performing team and drive measurable business outcomes. We value a strong background in cybersecurity and a proven track record in customer retention.

Skills

Leadership
Analytical thinking
Process development
Communication
Problem-solving

Responsibilities

Define and implement the strategic vision for the Customer Success function
Lead, recruit, and develop a Customer Success team
Design and execute plans to drive business outcomes
Advocate for customer needs with Product Management
Develop upsell and expansion strategies
Drive process improvement within the Customer Success function
Conduct Quarterly Business Reviews

Education

Bachelor's degree in a relevant field
Advanced degree preferred

Benefits

Flexible work hours
Health insurance
Professional development opportunities
Remote work

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By Cymulate

Founded in 2016 Cymulate is a SaaS-based breach and attack simulation platform that lets organizations protect themselves by showing where they're exposed, and how to fix it .

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DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Information Technology

TEAM SIZE