Affirm is reinventing credit to make it transparent and user-friendly. They are looking for a skilled Associate Lead to manage their Fraud Operations Case Review Team in a rapidly growing environment.
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Skills
Fraud Operations experience
People management
Quality Assurance
Effective communication
Interpersonal skills
Responsibilities
Supervise and develop the FrOps Case Review Team members
Utilize quality monitoring data for performance tracking
Establish performance metrics and reporting
Analyze performance activities and provide feedback
Identify training deficiencies and report on performance gaps
Lead communication with operational leaders and external teams
Develop action plans for operational improvements
Benefits
100% subsidized medical coverage
Flexible Spending Wallets
Competitive vacation and holiday schedules
Employee stock purchase plan
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