Delivery Manager

We are a high-growth Series-B InsurTech start-up using data and machine learning to revolutionize the insurance industry. You will be joining a strong and mission driven team, working to build a customer facing product that fundamentally changes the way insurers evaluate risk, enabling them to move from highly manual workflows to digital risk flows.

Cytora’s Risk Stream is a serverless and cloud native SaaS platform that automates the digitisation, evaluation and decisioning of risks for commercial insurers. Our product drastically improves the working lives of our users, enables our customers to cover more risks, more competitively.

The Role
You're part of the Customer Success Team, reporting to the Head of Delivery where you will utilise your stakeholder management experience to support customer engagement and growth but will predominantly use your project management expertise to manage resources both internally and externally to ensure initial deployments are successful and set up with appropriate governance and benefit measures in place .

If you're passionate about agile delivery and are ready for the next phase of our exciting journey, we want to hear from you.

What we are looking for:

• Process: Ensure your team follows our internal delivery best practices. 

• Communication: Effectively communicates across technical and non-technical boundaries, building trust and authenticity.

• Delivery Momentum: Optimizes team flow, addresses issues, and builds agile capabilities within the team.

• Planning: Leads continual planning processes, extending beyond product delivery to post-launch support and benefits realization.

• Team Dynamics and Collaboration: Identifies and rectifies issues in team dynamics, engages in effective feedback, and connects day-to-day work with the product vision.

• Lifecycle Perspective: Understands and contributes to different phases of product delivery, working with Customer Success and Product Lead for continuous improvement.

• Team Management: Effectively manages a business analyst and a Customer Engineer.

• Stakeholder Management: Builds a close relationship to internal and external key stakeholders and ensures continuous engagement.

Skills required to be successful:

• Proven experience in Agile project management, demonstrating successful implementation of methodologies.

• Excellent problem-solving and critical-thinking skills, addressing challenges proactively.

• Track record of managing multiple projects simultaneously, ensuring timely delivery.

• Effective collaboration with stakeholders at all levels.

• Strong understanding of technology and its applications, especially in AI/Data Science products.

• Continuous learning mindset, staying abreast of industry trends in Agile practices.

• Adaptability to a fast-paced and evolving work environment.

Bonus Points:

• Multilingual skills: Ability to write and speak multiple languages.

• Remote working experience: Successful remote working experiences.

• Agile Certification: CSM, TKP, KMP, or KCP.

• Industry experience: Distributed teams, AI/Data Science products.

• Insurance Industry Knowledge: Familiarity with the insurance industry.

Benefits

• Stock options

• Enhanced parental leave

• Private health insurance *

• Choice of laptop

• Flexi-working

• £2000 work from anywhere budget

• Company off-sites

*We employ people across the UK and EU (using a 3rd party Employer of Record model), and inevitably the benefits that we can offer vary slightly in different territories, due to local employment law and feasibility. Our salary range does not vary depending on territory.

Location

Cytora are a remote-first company. For this role you can be based anywhere in the UK.

• Have fluent spoken and written English, and

• Have the permanent right to work without requiring visa sponsorship.

Equal Opportunities

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.